7.9 “Claim Denial: Going Ape After Botched Gorilla Party.”
From: customerservice@buycostumes.com
Subject: Going ape after a botched gorilla party
Cc:
Bcc
Dear Paul Littleton
Thank you very much for your continued business with us. You are a valuable customer to us, and we will always be here for you (Guffey & Loewy,2012). Any issue that you raise is highly valued and treated with the respect that it deserves. Do not hesitate to contact us in the future whenever you have an issue regarding our products.
I would like to let you know that we received your email regarding your botched Halloween party. You had purposed to use our Gorilla blink eye with chest costume that we could not deliver on time. Your order for the gorilla blink eye with chest costume clashed with our busiest season of the year (Guffey & Loewy,2012). Few days before your Halloween, we are usually very busy with our staff growing from 60 staff to over 300 staff. Thus, your order was filled the following day as the standard shipping needs between three to six days of delivery. We could not specify whether your order was standard or premium and so we treated it as standard, and that is why it took that time.
Your reimbursement of $300 cannot be processed at this time because of our return policy. As explained above, the unfortunate circumstances led to the delay (Guffey & Loewy,2012). We would like you to feel free to return our product in its original fashion. However, we will send you a digital coupon of $ 20 next time you purchase our products. Please feel free to check our return policy on buyconstumes.com.
We really appreciate you being a Buy costumes customer.
Sincerely
Customer Service Representative
References
Guffey, M. E., & Loewy, D. (2012). Essentials of business communication. Cengage Learning.