Factors that Huawei consider to gain successful customer satisfaction
Business integration is a strategy whose goal is to synchronize information, technology, business culture, objectives, and technology with a business strategy and goals. Business integration is a reflection of how it is being observed. It has the role of cooperate CIO, which the CIO will be taking additional responsibility like business process management. Hence customer satisfaction is a measurement that determines how happy customers are with the company’s products, services, and capabilities. Getting information on customer satisfaction includes surveys and rating that helps the companies determine how to improve their products and services. It also helps the customer to stand out of the competition and also offer a great customer experience to take your brand places. Some of the customer strategies (Used by Huawei company to attain customer satisfaction )are;
Cost leadership strategy is a strategy for an organization that wants to complete for abroad customers based on price, and the cost runs lower. For a company to be able to drive down the cost it includes the establishment of rigid cost control this helps the company to grow high, it (Use the name avoid using “it”) should also build a state of the art facilities and produce goods and services at a lower cost. To be effective, these properties require your products and services to be standardized. The defensive property helps to defend your business against porters like Rivalry; through this, you can still make a profit even after your competitors have completed away their benefit. Suppler, they observe higher costs increase before those costs need to be passed on. Also, the buyers through this convincing customers can make you sell the products at a lower price .however, this can make your competitors exit the market. If this happens, they can lead the company to end up in a monopoly position.
Differentiation strategy is a strategy for a firm that wants to broad customers based on their conquests. The strategy focuses on building unique prices to win the market place. They charge a high price to their customers to offset the cost of being unique. The common system to differentiate include, superior quality, design uniqueness, and customer services, the defensive property helps to defend your business against porters like; Rivalry in these case the brand loyalty and uniqueness present competitors from taking your market shares. Supplier, if you give out your products at a high price, it means you are able to observe the increase. Buyers, powerful buyers have a limited scope to force the price reduction because they cannot get what you offer at any place. New entrant’s brand loyalty and uniqueness stop customers from switching to new entrants and substitutes, whereby the brand loyalty and uniqueness stop the customers from turning to new ways.
Focused cost leadership strategy is a strategy that completes on price, but also stand out because they focus on serving the niche of the market. The various stages of adopting a focused cost leadership strategy include focusing on serving small groups of customers and also by understanding the needs of the small targeted markets. The defensive property helps to defend your business against porters like Risks, your niche might be targeted by large markets firms with a more significant economic scale, and also, your competitors might subdivide your niche into smaller slots.
Focused differentiation strategy, the strategy is very smaller that focuses on a very narrow segment of markets; it complete by offering different futures to a small market segment. The various stages of adopting a focused differentiation strategy are by selecting the profitable narrows subset of the markets, focusing on areas where competition is weakest, and by focusing on a segment where products are substitution is difficult. The defensive property helps your business against porters like Risks, whereby your niche might be targeted by large market firms with more prominent economics.
Integrated costs, the strategy involves the production of low-cost products with differentiated features. The various strategic adopt of the combined cost are, focusing on customer satisfaction and trying to make the experience of flying fun. The defensive property helps your business against porters like Risks, whereby the farm might find itself stuck in the middle as the firm products are not cheap to compete with the competitors.
To conclude my essay, whatever you chose to adopt the strategy, you will need to consider your value chain to support the approach chosen. In the customer satisfaction, it is vital to rewards your customers, offer discounts to their products, being honest to your customer, being flexible that are easily found whenever they need to ask you about the products, remembering there special days and ask for feedback for a faster flow if the business. They should enhance insurance cover to cater for their
Your work is great, but you did assume the Huawei Company given in the instructions, kindly integrate it within the essay to make it more specific. Refer to Huawei in every concept, on how they use it to ensure customer satisfaction.
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