Sherman Oaks Hospital
Healthcare organizations are dynamic and complex. The tasks provided by healthcare organizations typically require coordination, and therefore the care providers need to work together flawlessly. The primary purpose of healthcare organizations is to provide quality services to patients at low costs. Understanding the responsibilities, roles and functions of healthcare organizations is significant for individuals considering this field to make informed decisions. Decisions made by healthcare managers do not include the only emphasis on ensuring patients receives effective services but also addresses the achievement targets by the organizations. Understanding of patient’s values, beliefs and preferences is a significant feature of patient-centred care.
External Environment
United has acknowledged Sherman Oaks Hospital
States World and News report
of 2017 and 2018 as best performing organization in treatment of Geriatrics
and Heart Failure. The hospital is dedicated to helping patients to make their decisions on where to receive care for life-threatening conditions. Additionally, Sherman Oaks Hospital has been recognized for its quality care services by receiving several honours from Truven Analytics, The Joint Commission, and Health grades. The Community Health Needs Assessment that was conducted in 2019 indicated that Sherman Oaks Hospital the highest number of patients of 25 years and above are degree holders. Also, the assessment showed that Sherman Oaks Hospital had a higher concentration of residents in the working ages of between 25 and 64. Moreover, the assessment depicted that low-income levels create problems to access to medical services. However, in Sherman Oaks Hospital, higher-income groups are well represented. In the context of ethnicity, Sherman Oaks Hospital is dominated by the whites, followed by Latinos and African –Americans.
Sherman Oaks Hospital follows the privacy requirements that are set by the federal government. These requirements are under the Health Insurance Portability and Accountability Act (HIPAA), and in state laws. HIPAA is a federal law that was developed in 1996 to protect patient information from being disclosed without the knowledge or consent of patients (Edemekong & Annamaraju, 2020). Sherman Oaks Hospital protects the information of patients, particularly during transmission. For instance, if the care providers collect sensitive information like credit card data, the information is transmitted and encrypted insecure means.
The hospital usually collaborated with the federal government in several ways to make sure there are quality care services to the patients. Some of the areas include quality assurance, whereby the federal government and the chief executive of the hospitals works together to make sure the staff are ready to follow all the rules and regulations. Sherman Oaks Hospital has collaborated with the California Hospital Association, and Hospital Quality Institute to provide the members of the public with quality data that helps patients to make the best decisions on health care. Notably, the hospital uses ACA insurance company. Additionally, the hospital is also covered by the California Insurance Market place, and this has benefited all its patients to make payment of the bills. However, the hospital is looking forward to the plans offered in the marketplace like Health Net, LA Care, MoIina Healthcare and Anthem Blue Cross.
Internal Environment
Sherman Oaks Hospital mission is to deliver compassionate, quality care to the patients and improve health care to members of the community. The hospital has several values that guide its services to the community. One of the values is quality, and the hospital is committed to providing exceptional performance and care. Secondly, compassion and care providers serve the patient with dignity and respect.
Lastly, the hospital holds the value of community and physician-led, and they are determined to give back to the community
Sherman Oaks Hospital is located in California and has a capacity of 153 beds. The hospital is owned and operated by Prime services located in Victorville, California. The hospital serves a different population and integrates elements of suburban, urban and rural medicine offering a wide range of services. Additionally, the hospital has an active emergency department, sixteen intensive care beds, digital radiology and laboratory services. The hospital provides several specialized surgical, medical and diagnostic services. All the professionals working in the hospital uses interdisciplinary methods to ensure comprehensive care services for all patients. Sherman Oaks Hospital offers both outpatient and inpatient services using clinical specialities. Some of the medical services provided by the hospital include; emergency services, food and nutrition services, clinical laboratory services, Heart care services, respiratory services and surgical services. Additionally, the hospital offers other services like physician referral and social services.
The hospital has a total of five hundred professional and support staff. On its leadership, the hospital has a governing board that comprises of nine members headed by chief medical officer. The chief medical officer is responsible for hospital budgets, making sure all staffs adhere to safety standards, training and recruiting of physicians, finding alternative ways of improving clinical and medical services. The organizational hierarchy is governed starts from the chief executive officer,
chief medical officer, chief nursing officer, chief of the staff and regional chief financial officer. At the international levels, Sherman Oaks Hospital collaborates with other hospitals outside the United States to seeks for clarifications and also undertake medical and surgical operations. Also, some of the staffs usually attend global conferences to gain more experience.
Sherman Oaks Hospital over the last years has improved on their services by incorporating on the digital technology. For instance, the hospital has adopted advanced dressing technology, which makes dressing less frequent, less painful and also less expensive. Additionally, the hospital has included other advanced technology to deal with pressure ulcers, traumatic wounds, osteomyelitis, and Bio-Engineered Tissue. On the hospital effectiveness, Sherman Oaks Hospital has received numerous awards in the last two decades. Some of their
awards come from IBM Watson Health
which has named the hospital in the top hundred hospitals in the United States in three 2016, 2017 and 2018. Also, the Los Angeles Department of Health has approved the hospital as the stroke centre. The hospital also has received several five stars in treatment of pneumonia, chronic, bowel obstruction and respiratory failures. Sherman Oaks Hospital has continued to improve on patient satisfaction, and their commitment is to offer a patient-centred.
Conclusion and Future of Sherman Oaks Hospital
Sherman Oaks Hospital is over the last years has continued to offer quality services to residents of California and its neighbourhood. The hospital offers several services in both clinical and medical. The organization has received several awards, which shows its capabilities to deliver quality services to patients. Additionally, the hospital has collaborated with another hospital to help patients make appropriate decisions on the type of medication they want. The future of this hospital is to continue to offer the best care services to both residents of the United States and also from other countries. The hospital also inspires to improves on its services by integrating the advanced technology to make it easier for the staff and also promote quality to the patients.