Description on writing an apology letter
I chose to write on three correspondences that comprise of the complaint letter from Mr. Hatcher to Delilah Flores, an email from Ms. Flores to the Denison’s Manager, and an apology letter from Ms. Flores to Hatchers family. I had to consider the feelings and thoughts of the audiences’ issues before writing each of the correspondence. Also, I had to consider their reactions to the content they will read in these correspondences. In the first correspondence, I decided to write the complaint letter in a formal style by being thankful for the business, but I kept pleasantry remarks at minimum. I refrained from being presumptuous while raising my complaint to the company. I avoided the aspect of directly asking the company whether they had a policy in place concerning the dress code and etiquette of their workers.
Moreover, I avoided being seen as an arrogant client who gives a hard time for employees working in the customer service unit. I believe when a customer is less annoying, the complaints raised can be well understood and addressed by the concerned party. It was essential to give the company an incentive to ensure the request is resolved. Therefore, I decided to provide them with a warning that we would choose another company in future projects if they failed to address our complaints. I faced the chahttps://essaygroom.com/philosophy-11/llenge of maintaining a formal language while drafting this complaint letter.
In the second correspondence, I ensured that the email was short, relevant, precise, and appropriate. I made an assumption that Denison’s manager was aware of the details of the complaints raised by our customer, Mr. Hatcher, and that why I started the email by addressing the complaint issue. I raised two critical points to Gordon concerning the employees’ dress code and policy on language in Denison Company, and the appropriate course of action. This email focused only on business matters, and I ensured it is concise by avoiding writing pleasantry remarks. In my opinion, many individuals working at the managerial level deal with many emails and people, and that why I was straight to the point. The audience may feel that I was blunt as I wrote this email to the manager. However, I chose a less formal style for the second correspondence because I assumed that Flores and Gordon had exchanged ideas on such issues earlier. My bluntness can be attributed to personal assumptions that there was prior discussion about the customer’s complaints. In the third correspondence, I decided to apologize explicitly on behalf of Denison Construction and Renovations Company with blaming our construction workers or our customer for raising a complaint. I was very sincere in writing the apology letter considering that the client was pleased by the company’s work. The letter was brief and to the point in order to inform the audience that the complaints were being resolved. I appreciated our customers for their patronage and communicated sincerely to secure an opportunity to work with them in future projects. I wrote this apology letter in a formal style. The challenge that I experienced in writing this third correspondence was to ensure that the clients remained happy and avoided having any doubts about working with the company in the future.