The management of human service programs requires good governance. Governmental human service organizations use a centralized form of governance where democracy applies, and responsibilities are divided. On the other hand, the nonprofit or NGO and private sector organizations use corporate governance with a board of governance in charge. Regardless of the form of governance, human services always aim to improve the quality of life of individuals and society. ACA being a nonprofit, governmental organization is affected by financial constraints, tax code changes, global economy, politics, tax reforms, technology, taxes, political and economic instability (Ramanath, 2014). Tax codes, tax reforms, and the global economy reduce funds raised by major donors to support human services. On the other hand, economic and political instability donors sense of security concerning the program. Human service programs must adopt policies to guide their response to these constraints for the program to be effective.
Challenges are inevitable in all organizations. When the organization experiences challenges, leadership is also affected. For instance, ACA leaders are currently facing both external and internal challenges. The external challenges include lack of funding as donors are more focused on the COVID-19 crisis. ACA leaders are also fighting against political forces from new government regulations on taxes, licensing, and citizenship that may affect the student and employees’ ability to participate in human services (Watson & Hoefer, 2013). The major internal challenge is technology advancement. ACA leaders manage to keep the program afloat by being proactive, collaborating with other organizations, building trust, and changing challenges into opportunities. Leaders should also motivate employees by setting ultimate goals for the organizations to ensure that employees understand the program’s mission and vision. Leaders should also delegate duties to ensure employees understand their .responsibilities are