CALL REPORT
PERSON ONE
- Who is this person?
Mike Williams is one of the managing directors of Coca-Cola company.
- Why is this person significant, what are their credential’s?
Williams has been in the industry for the past 20 years, thus proving that he is experienced enough. The subject holds a Masters Degree in Business Administration from the University of Massachusetts.
- Interview questions
Do we have seasons of boom and recession in the industry?
The beverage industry does not have seasons of boom and recession as is the case of other consumer products.
What are part of the legal requirements by the government?
One must have a licence to operate in the beverage industry. Some of these licences include the permit to operate along with some health certifications.
Are there any challenges that you face in the course of operating the business?
The main challenge that we face across the globe is that of inflation in some countries along with the fluctuations in the exchange rates.
Is there a clear refund policy for the business?
Since we have a quality assurance department that ensures that we deliver as promised, there is no refund policy in place.
How do you offset competition?
We offset competition by not sharing our manufacturing formula.
What makes you stand out from your competitors?
Coca-Cola is a global brand, and this makes it stand out.
PERSON TWO
- Who is this person?
Peter Johnson is one of the employees at Apple Company Inclusive.
- Why is this person significant, what are their credential’s?
Peter has risen through ranks from junior employee to senior employee and holds a bachelors degree in commerce from the University of Washington.
- Interview questions
Do we have seasons of boom and recession in the industry?
There is no period of boom or recession as phones have now become a basic necessity.
What are part of the legal requirements by the government?
All that one requires is the license to operate and nothing else.
Are there any challenges that you face in the course of operating the business?
The biggest challenge that we face is that of copy cats who copy our brand to produce counterfeit phones to the market.
Is there a clear refund policy for the business?
There is a clear refund policy whereby a client can be refunded in case he or she provides proof that we did not deliver as promised.
How do you offset competition?
We charge premium prices to our offerings as a way of differentiating us from our competitors (Saleem, 2006).
What makes you stand out from your competitors?
Apple company is the strongest brand in the market, and that is how we stand out from the rest.
PERSON THREE
- Who is this person?
Jane Smith is one of the main stakeholders of Toyota Motor Corporation.
- Why is this person significant, what are their credential’s?
Jane has been in the company for the past 24 years and has seen it grow to where it is today. On the other hand, Jane holds a bachelors degree in economics.
- Interview questions
Do we have seasons of boom and recession in the industry?
The supply is always constant, therefore implying that there are no periods of boom and recession.
What are part of the legal requirements by the government?
There are many legal requirements and these are operating license, permit to export, along with other labour law regulations (Pride, Hughes, & Kapoor, 2010).
Are there any challenges that you face in the course of operating the business?
The main challenge that we face is that of brain drain whereby our highly trained employees have been found to be hunted by our competitors.
Is there a clear refund policy for the business?
There is a one-month refund policy whereby our clients are allowed to return the offering if it is not in line with the attached specifications.
How do you offset competition?
We offset competition by charging highly competitive prices.
What makes you stand out from your competitors?
Toyota is a global brand whose spare parts is readily available, and that is how unique we are.
References
Pride, W. M., Hughes, R. J., & Kapoor, J. R. (2010). Business. Australia:
South-Western/Cengage Learning.
Saleem, S. (2006). Business environment. New Delhi: Pearson Education.