The First Time as a Change Agent
Part I
In the nursing course program, I learned the basics of the health information system, which I effectively applied in the workplace during the launching of the master patient index (MPI). I had a significant impact on this startup and subsequently aided me in becoming a change agent in incorporating a patients’ portal. My roles in this position were challenging because it was the first time I ever held such a position. Secondly, I had to collaborate with a considerable number of stakeholders and educate the patients.
Part II
In overcoming the challenges, I utilized two separate approaches. To incorporate the patients’ portal in the healthcare, I utilized Lewin’s Change Theory. Nonetheless, the theory does not specify the steps to take in each phase, so I had a hard time, particularly in overcoming resistance. Ultimately, I ended up using the power-coercive strategy to evade resistance. In educating the patients, I did much research on evidence-based practices and settled on the use of videos as it was a superior method than using passive information.
Part III
If I were given the same opportunity, I would change my approach to dealing with resistance. I can use an empirical-rational or re-educative strategy. The first strategy entails proper delivery of information and provision of incentives to increase acceptance, while the re-educative strategy involves paying much attention to the effect of the change on the work culture – skills, attitudes, values, and relationships among the subordinate.
Part IV
I learned that the approach I used to overcome resistance, which is a power-coercive strategy, was not productive in the long run; thus, I prefer now to use the other two strategies – empirical-rational or re-educative strategy.
Going forward, I have started practicing on ways to improve my communication skills and involving peers and subordinates, as they are the significant elements in achieving an empirical-rational and re-educative strategy, respectively.
