DISCUSSION 2 RESPONSES
Sophia Said,
Thank you for the informative post. Indeed, leaders require a set of skills that enable them to adapt to any situation. According to Calloway & Awadzi (2018), the use of technical, conceptual, and human skills varies depending on the level of leadership with human skills applicable to each level. Human skills are utilized by leaders when interacting and working with others. Apart from the three-skill approach, effective leaders must be competent in decision-making, conflict resolution, and team building. We witness Sara struggle to meet the needs of both the patient and the staff. At first, it was quite difficult and was not able to balance the outcome of both parties, but she adjusts and applies an approach that improves them. To humans is error. It is important to accept our mistakes and use them as an opportunity to improve our weaknesses. You mentioned that you would have focused on human skills in solving this case which I agree with you. Effective communication, understanding both parties’ complaints, and involving them in decision-making will help avoid further conflicts.
References
Calloway, J. A., & Awadzi, W. (2018). Leadership and organizational success: an examination of the trait, skills, and transformational approaches. Consortium Journal of Hospitality & Tourism, 13(1).
Gabriel Butcher,
Thank you for the informative post. The three-skill approach established by Robert Katz entails technical, conceptual, and human skills which are essential for all leaders. The levels of leadership (high, medium, low) determine the skills to be utilized in decision-making or problem solving (Northouse, 2019). In this scenario, Sara utilized technical skills which although it had a positive impact on the patient it created a misunderstanding and dissatisfaction with the nurse. By utilizing human skills in the second part, she solved the past conflict, restoring nurse Kelly’s competencies and respect while maintaining positive health outcomes. Effective leaders have effective communication skills, foster team collaboration, empathetic, and weigh the pros and cons of a decision before implementation. Kat (1955) stated that the level of importance of each skill directly related to the organizational level. Traits approach accounts for a leader’s personality, style approach involves the behavior of the leader, and skills approach accounts for the leader’s ability and knowledge (Katz, 1955). Therefore, leaders and managers should adjust to the situation, and utilize appropriate skills, style, and traits in meeting organizational goals.
References
Katz, R. L. (1955). Skills of an effective administrator. Harvard Business Review, 33(1), 33–42.
Northouse, P. G. (2019). Interactive: Leadership: Theory and Practice Interactive eBook.
(pp. 42-46). [VitalSource Bookshelf]. Retrieved From: https://online.vitalsource.com/#/books/9781544325194/
Hello Amy
Patient satisfaction is the extent of their content in the healthcare services provided. It is the goal of every healthcare organization and forms an integral part of the transition to value-based care (Cleary, & McNeil, 2018). Patient satisfaction measures provide insights on the level of empathy and effectiveness of care. Leaders directly influence the outcomes of care. Leaders should create conducive work and patient environment, foster interdisciplinary collaboration through enhanced communication, staff motivation, and enhance collaborative decision-making, and use of feedback to improve patient satisfaction scores (Carr-Hill, 2017). Leaders should identify the cause of dissatisfaction and address them effectively. Active listening and involving patients in their care increase accountability, acceptance, and responsibility. Leaders play a role in resource allocation, addressing patient and staff needs, identifying gaps, and developing quality improvement initiatives. The leadership styles, traits, and skills adopted by leaders directly influence the quality, patient safety, staff motivation, and outcomes of care.
References
Carr-Hill, R. A. (2017). The measurement of patient satisfaction. Journal of public health, 14(3), 236-249. Retrieved from: https://doi.org/10.1093/oxfordjournals.pubmed.a042739
Cleary, P. D., & McNeil, B. J. (2018). Patient satisfaction as an indicator of quality care. Inquiry, 25-36. Retrieved from: https://www.jstor.org/stable/29771928?seq=1