Interview Summary
The interview was carried out on Bob Hentzen, who is the co-founder of Unbound. Unbound is a non-profit organization operating under sponsorship, which serves the poor communities within different jurisdictions across the globe. Located in Kansas City, Unbound was priory referred to as Christian Foundation for Children and Aging. The program run by Unbound provides necessities such as food, clothing, shelter, medical care and education. Currently, the institution supports 300,000 individuals in 18 countries moreover. The interview captured numerous aspects of their achievements, drives and accomplishments when it comes to institutional services.
What did you learn as a result of the interview?
The element of transparency in the process of providing help to those in need is a significant aspect and priority to Unbound institution.
What is the role of the board of directors?
The significant role of the board of directors other than the monitoring and overseeing the institutional process is finding out the best innovative approaches, whether financial or operational in achieving the set institutional objectives. Besides, the board of directors serves as an intermediary amidst the interests of beneficiaries and that of the founders.
What was the agency’s knowledge of current trends in human services? Do you believe the agency is meeting current trends in social services?
Through innovative approaches in market analysis and evaluation, the institution’s knowledge of the current trends of human service was the increasing demand in quality and brand. Due to globalization, there is a dire need for institutions’ operations to be stable in order for its business processes to be sustainable (Vito, 2018). I perception on whether the institution is meeting the current trends in human services is not, as there are numerous aspects of inefficiencies that grants their international competitors a competitive edge in market domination.
Provide an example of how the agency adheres to legal and ethical human services standards in its decision-making processes related to budgeting and/or funding?
A significant example in which Unbound agency adheres to the ethical and legal operational standards of the decision-making process is through the institutional mandate of being transparent (Hyndman & McConville, 2016). Through the initiative, numerous parties have access to the operational process in individual donations made by the institution, which is detail and evidence-based.
What are the main differences between your agencies?
The significant differences between the agencies are the means of operation where Unbound board of directors focusses on the process of helping those in need through transparent actions under the catholic religion whereas other institutions operate independently and privately.
What sort of cultural or more massive organizational structure might help explain these differences?
The operations set out by unbound agency faces rejection from non-Catholic volunteers profoundly influencing the number of input workers addressing the institution’s daily activities (Yasuhira, 2017). On the other hand, the privately funded organization operates autonomously and thus hires volunteers as an independent institution, thus reserving the condition of volunteer participation.
References
Hyndman, N., & McConville, D. (2016). Transparency in reporting on charities’ efficiency: A framework for analysis. Nonprofit and Voluntary Sector Quarterly, 45(4), 844-865.
Vito, R. (2018). Leadership development in human services: Variations in agency training, organizational investment, participant satisfaction, and succession planning. Human Service Organizations: Management, Leadership & Governance, 42(3), 251-266.
Yasuhira, G. (2017). Confessional Coexistence and Perceptions of the ‘Public’: Catholics’ Agency in Negotiations on Poverty and Charity in Utrecht, 1620s-1670s. BMGN-Low Countries Historical Review, 132(4).