BUSINESS PROCESS MANAGEMENT 5
Running head: BUSINESS PROCESS MANAGEMENT 1
Blog: Business process management.
Student’s Name
Instructor’s Name
Institutional Affiliation.
Synopsis
Business process management is defined workflow more efficient and effective while delivering to its customers. It is the business process that allows the organization to realize its short term and long term goals (Margherita, 2014). Business process revolves around business performance where key performance indicators are used to measure the performance. The business operation managers in various business organizations are concerned with business processes in ensuring customer satisfaction and quality products or services. According to the article, a good business process management ensures there is open communication between employers and the employees. Open communication ensures that there is no lag in dealing with the obstacle that may hinder the business to achieve its goals and vision. Business processes management requires the target, a unit of measure of the performance indicators and the vision statement (Segatto, 2013). The business process has both internal and external measure of performance. For instance, the internal measurement indicates how the process is working but does not show results while the external measurements include the system and the feedback from customers. To understand performance, the articles illustrate business process management as a metrics. A metric is defined as the complete delivery of information without damage as explained in the diagram below
From the chart above business performance has inputs which are strategies to reach the result. For example, the business should first have the plan and the monitor the progress goals. The planned performance delivers results which are the actual results. The indicator for the actual result is measured by the change of the wellbeing of individuals.
Critique
However, the article does not explain the challenges faced when implementing business processes. Further, the article has assumed that there is performance indicators are error free and that all managers are aware of these indicators. The article explains how the business process management works but failed to explain the applicability of these processes in real life situation. The article in explaining business process system does not explain who should implement these processes and there is no role of technological integration (Glykas, 2014). The paper stressed on the use of external performance as opposed to internal performance since external performance targeted the customer needs and market trends but is not possible to stress on external and ignore internal performance. This is because internal performance deals with input which is transformed to output. Therefore, both internal and external should be used together to achieve the desired business goals and objectives.
My reflection on the article.
The articles are highly beneficial to my understanding of business process. I have learned the business process management and the performance indicators. Moreover, through the article, I now understand the scorecard system in a business environment, leading and lagging performance indicators which are critical in real life business process management.
References.
Glykas, M. (2014). Business process management. Place of publication not identified: Springer.
Margherita, M. (2014). Business process management. Heidelberg: Springer.
Segatto, D. (2013). Business Process Management. Place of publication not identified: Springer Berlin / Heidelberg.
