Personality Traits and Skills That You Can Learn From Front Office Jobs in Nairobi
The duties from front office jobs in Nairobi vary from one organization to the other. However, the general duties are as follows: welcoming visitors, handling incoming calls, directing visitors to departments, and providing clerical support. While performing these duties there are several personality traits and skills that one can learn.
Skills
Effective Communication Skills
Front office desk officers respond to email and handle live chats for their organization. These and many other duties require the ability to effectively communicate in both written and verbal forms. As a front desk officer, you will get to perfect your communication skills daily.
Computer Skills
Almost all jobs require good computer skills. The advantage of a front-office job is that you always get to work with a computer. This enables you to advance your skills from basic to more advanced and understand how to use the Microsoft Office suite of software programs.
Strong Interpersonal Skills
It takes a team to run any organization even though you might not always see eye to eye with everyone on your team. Interpersonal skills will help you to gain allies and demonstrate to your manager that you are capable of bringing the best out of people. The skill will be cultured as a front desk officer since you interact with a lot of people.
Organizational Skills
As a front de officer, your job requires handling lots of papers and jotting down call details. You must be detailed and organized so nothing gets missing or forgotten.
Personality Traits
Being Friendly and Polite
Being friendly and polite is a quality that can be learned, but it is a characteristic that comes naturally to some people. This quality is very important for a front-office job as the front desk officer always needs to ensure that no caller or visitor is made to feel uninvited.
Ability to make quick decisions
While doing a front office Job in Nairobi one will learn how to make quick decisions regarding company affairs even if this is not within their purview. This is common when the boss is unavailable or the manager is occupied and the caller/visitor needs a quick answer or solution.
Being patient
“Patience is a virtue” but it is also a personality trait. A front desk officer must be able to patiently answer questions, handle situations calmly, and collectively. Front office jobs in Nairobi enables one to learn the art of patience since it is one of the must-have qualities.
Ability to control emotions
More often than not front office jobs entail being corned by callers or visitors. In this situation, it is critical to display a calm and collected demeanor so that your work can continue to run smoothly. Front office jobs require a higher emotional intelligence than most other jobs since it is the first impression of a company or organization.
Conclusion
Being a great front officer is all about the personal traits and skills of an individual. The advantage is that these skills can be learned and perfected while working.