How frequently does ISP upgrade their products?
ISP products do not require any updates until the agreed period expires. If there must be any upgrades, your ISP will offer you reasonable prices, but before you sign up for the equipment, look out for terms and conditions regarding product updates. If you sign blindly, your ISP might slap you with additional costs mid-way your contract.
- What is the simplest way to set up satellite internet?
Internet set up requires technical representatives from your ISP. This is the simplest way to install internet because some service providers offer this as a complementary service. However, even though you are asked to pay a fee, internet set up requires technical layout and you want to be sure that the installation is done right.
Some internet products are also complex and the ISP will insist that only their team members can install it. When shopping for an ISP, request for a waiver on these costs before you pick the best offer.
- Is the ISP company prone to unpredictable frequent downtimes?
Reliable internet is critical even though any network can experience an occasional downtime. Satellite internet is exposed to harsh environmental factors such as the weather but if the outage is causes by technical hitches every now and then, then the services are poor.
However, another cause for internet interruption is poor installation. Allow the professionals from your ISP to setup the equipment for better connectivity. Check with the company to see if there are some compensation plans for abrupt internet failure.
- Can I request for a data cap and how will it affect me?
ISP providers offer a specific volume of data that you can use within a particular period which can be until the next date when you bill is due. This a common practice among IPS companies and if you go beyond this limit, the some companies will charge you for the extra data used.
The data cap can be different from one plan to another but some cases; the limit is similar in all packages. Companies that do not charge for exceeded caps offer unlimited data to their customers. If you do not want the data cap, then ISP providers with such plans.
- Is it mandatory to sign a contract between me and the ISP?
ISP services are offered under contract. The company commits to provide you the internet services while you are obliged to pay your subscription fees regularly, for a specified period of time which can be one to two years.
Leading ISPs will request you to sign a contract before they install their equipment’s so that they can commit you to pay for the services. If you decide to cut off their service before the end of the period, the contract defines the remedial course for such a situation. If any of the parties breach the contract, the aggrieved has a contract request for compensation.
- How many gadgets can the satellite internet support?
Unlike other types of network, satellite internet does not limit the number of users. It can support as many devices as you want but you must be careful not slow it down by overloading it with gadgets.
You can choose a plan with higher download speed so that you do not have to worry about poor performance of the internet, as the number of devices increases.
- What is the cost of satellite internet plans?
Prices are different, from one ISP to another, and the cost is based on different internet subscription plans so that users can choose the one that matches their needs. If you use the internet for heavy downloads or live streaming, then you should select one with high-speed downloads.
- How fast do they respond to client support and helpline enquiries?
Once a you make a purchase, you will need support while using the product. The helpline should be accessible anytime throughout the week, and the client support team should responsive and helpful. Some of ISP providers have a free toll telephone line, live charts on the website and an email address dedicated to customer support.
Before you sign up with an ISP, talk to friends or family members who have had an experience with the company. You can also see customer feedback online.
- What is the procedure for termination my subscription for the services?
ISP companies offer their services based on a contract that can run from one year to two years. The best way to unsubscribe is to do so at the end of the contract. If you decide to pull out earlier, you will be breaching the contract, and this will attract some fines.
You should pay attention to the termination clause before signing the ISP agreement.
- Do ISP companies offer discounts?
- You can look out for promotions, especially for first purchase, or referrals. There are also seasonal sales deals and these ISPs are willing to give you a price cut if you ask.
Selecting an ISP is not easy task, especially given that there are several of them competing in this market. It is critical to compare the various service providers before you settle for one.
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