TQM
TQM is a broad management approach that provides continuous quality improvement procedure. Feedback tends to focus on total quality management principles. TQM concept can be used by Primrose to engage in quality management aspect. The significant elements that considered in TQM are customer satisfaction, total employee commitment, strategy thinking, integrated system, decisions based on fact, continuous improvement, effective communication and process thinking. All the aspects of quality management considered in a bakery shop. For a small scale bakery shop, the concept of total quality management is useful and will tend to increase the strength of the product while engaging in brand image. Primrose should take the principles of total quality management for overall quality assurance and quality control aspects.
Customer satisfaction: Customers determine the level of quality and price for purchase of a product (Benavides-Velasco 2014). Therefore an organization puts significant efforts to ensure and improve the quality of the product, training of employees and determine practical standards to attract customers.
Employee commitment: Employees of an organization are assets of the organization. Therefore, they should be motivated to produce effective results and should determine practical work standards which will increase the quality of work and productivity (Wolfgang & Jan 2010). Employees create a culture of work determination and should feel involved.
Strategic thinking: A strategic plan will embrace quality development and will engage in the overall development of the organization.
Integrated system: The products should have an integrated organization system which ensures the understanding of the quality of the product in an organization.
Decisions based on facts: Decisions should be based on facts as and when measured with the information that supports effective quality management techniques.
Continuous improvement: Tools and techniques that adhere to creative thinking and innovation will lead to constant improvement (Jabeen 2014). Therefore it will directly impact a higher level of quality. DMAIC process can be used by a bakery shop to engage in the Deming cycle and lead a change in the business process. Pareto tool shall be used as it contributes to successful quality management aspects.
Effective communication: A good communication strategy will tend to formulate the business in terms of accomplishing vision and objectives of the bakery shop. Therefore the stakeholders should engage in active development and should consider and use communication channels.
Process thinking: Process handling and thinking is a significant part of the TQM process (Nnadi, Akawnonu & Okafor 2018). These ensure the guiding principles and support the process in accomplishing the objectives of the business.
Evaluation of operations
The operation tools that used to measure the actions of Primrose bakery are TQM model and QAQC model. From the analysis, Primrose bakery needs to work on for quality aspect for improved operations management. TQM model is chosen optimally as it bridges the gap between the standard quality and current quality of the firm. TQM model is a process that helps to increase the productivity level of the firm. TQM model is a useful tool that ensures culture change, benchmarking, organizing and teambuilding (Grimaldi, Cricelli & Rogo, 2012). However, the model consists of efforts of teams, tools and systems while using communication, culture and commitment. Therefore, quality improvement should be considered by Primrose bakery as the operation analysis reports the challenges that the bakery is facing currently. The desired objectives of bakery shop shall be fulfilled while considering team management, useful tools and systems to manage the quality of food items. Product varieties, quality concern and seat availability need to be improved in a bakery while analyzing from TQM model (Greco, Cricelli & Grimaldi 2013). Systems that help to engage employees systematically can be adopted by Primrose bakery. On the whole, there are quality issues that should be highly considered by Primrose bakery to achieve its brand image in London.
By analyzing the theoretical concept of QAQC model, the major emphasizes is drawing on the significant aspects of activities. Planning is essential to engage in quality improvement. Therefore, it is necessary to participate in planning, design, execute and improve the quality standards. QA process should be applied. Primrose bakery lacks the QA and QC process as it is a small scale firm. Analyzing the model, Primrose must consider key outputs and work on necessary change in the business to follow the criteria and create workflows that help to manage supporting effects and create automated workflows. Checking with the QAQC methodology, process-related and technical change is necessary for the firm. There are several stages that the bakery shop should consider, firstly QA method should be used while exploring the significant aspects of growth. Then Quality control will monitor the overall business criteria. With the help of QAQC tool, the acquisition cost will have paramount importance and will ensure a degree of acceptance in the business.
Recommendations
Primrose Bakery was established in London since 2004. The bakery shop needs improvement in the long term and can achieve its quality standards and seating arrangement solutions. The bakery shop needs proper evaluation in terms of improving the product line and gaining customer interest with seating arrangements. Improvements in these areas will help attain business objectives of the bakery shop. It seems that the old bakery will now transform into a major firm which will engage in customer service and provide food varieties. Technology has made a pace and will ensure systematic improvement in Itbakery industry. Therefore increasing the technological aspect and working on a product line will ensure the growth of the firm in terms of operations management.
- Product variation
- Technological advancement
Product variation and quality: Quality products are expected by customers to gain value satisfaction, so the firm should engage in product quality and product variation. Product variation will attract customers to try new food items that are available at Primrose bakery. With increased product options, consumers may switch off from competitors product and engage in trying new products that provide value satisfaction. A demand shift can occur in terms of delivering the most excellent products to consumer (Battistoni & Bonacelli 2013). New products like filtered coffee and doughnuts can be added in the list, which will increase sales volume and enhance brand image. The objective of the business will be fulfilled while working on effective operations analysis and implementing change in the industry.
Technological advancement: Using mobile application, customers will have an easy option to select the products and can order home delivery. This will lead to the efficient use of technology in the modern era. A large number of customers will be attracted when loyal brand customers are aware of the mobile application service. Advertisement in the form of promoting the product and engaging with modern technology will ensure profitability and gain large mass customers. Maximum attention can be achieved when the bakery shop will ensure food varieties and bring change in the system (Dello, Falsini & Schiraldi 2013). Seating arrangements can be made as customer satisfactory results will be achieved. Several seats should be arranged appropriately. Therefore, with technological advancement, the major emphasizes on online transactions should be focused. Products like cakes and cupcakes are the main product which should be designed uniquely to attract customer and provide online offers with the help of the mobile application.
Conclusion
Operations management is an essential aspect that a firm should consider. Viewing crucial elements of operations management, quality of the product, supply chain management and working on competitive advantage, an organization will achieve effective results. Operations management deal with overall results of the organization in terms of product enhancement, quality control measures and product supply. From the global discussion and analysis of the report, the primary importance is towards considering useful quality management concepts to be addressed with product quality and product variation to be adopted in the Primrose bakery in London. Primrose bakery’s primary goal is to focus on the London market while ensuring supply chain management and TQM principles. A methodology was undertaken to emphasize the TQM model and QAQC model. From the demonstration, the relative importance was to focus on achieving the growth of the bakery in London and consider product variation so that Primrose bakery can find its expected results. An accurate understanding of the quality of the product and working on seating arrangements will ensure customer service.