POSTER PRESENTATION OF MANAGERIAL ISSUE IN HOTEL INDUSTRY
(SHORTAGE OF SKILLED LABOURS)
Table of contents
The managerial issue in the hotel industry and Covid 19. 4
Introduction
One of the major challenges of the global hotel industry is a shortage of skilled labour and staff turnover. In addition to this irregular working hours is also a related challenge.
Skilled labour shortage
In recent years, the hospitality industry is showing a high turnover. Moreover, increasing competition has added job me to the concerned issue. As stated by Zheleznyak et al. (2018), salary is the most important factor that should be considered for retaining the best staff in the hotel industry. Another significant consideration in the maximum staff retention in this industry is to invest maximum on the training. This issue can be reduced by better training programmes. Besides this, industry certifications, online hospitality courses and providing the on-job training for staffs can help in decreasing issue and enhance the percentage of skilled labour. According to the comment given by Nain (2018), the needs of manpower in the hospitality industry has increased. Another element, in this case, is the distinctive set of the various condition of the industry. As mentioned by McGinley, Hanks & Line (2017), the issues of low pay, odd hours, no breaks, public contact, fluctuating demand and perishable inventory should be reduced so that this issue can be resolved. One of the least expensive ways through which several applicants in the hotel industry can be improved is improving the workplace environment.
Recommendation
It has been observed that most of the termination in the hotel industry occur in the first 1 to 2 month. Thus, the first solution would be to look into the matter of orientation, induction and training phase of employees. Significantly, training should be well planned and provide feedback to employees. Another recommendation should be to improve communication and allow an employee of the hotel industry to make a decision that will affect them. the third recommendation should be to provide a proper career path to the employees so that their work can get appreciation.
The managerial issue in the hotel industry and Covid 19
The issue of shortage ins killed labour of hotel industry in increasing in the pandemic of Covid 19. The globally the province must introduce legislation to ensure the hospitality of employees. Employees such as housekeepers, banquet workers, dishwashers and cooks should be getting the first right to return their jobs that is being lost in the pandemic. In most of the places, it is observed that workers of the hotel industry are at high risk to lose their jobs due to COVID 19. However, the government is working on these issues and temporarily allow employees without paying any severance. Hao et al. (2020) has mentioned that workers of the hospitality industry with collective agreements often have 6 to 12 months recall clauses to protect benefits and seniority. Covid 19 has affected every sector across the globe. Among all the sector hotel industry has been hit hardest.
As per the research, it has been suggested that recovery of issues in the hotel industry after COVID 19 will take until 2023. Like various industries, hospital industry will have subtle and substantial shift after the completion of the pandemic era. Many researchers have incorporated assumption in their research regarding the future of the hotel industry after Covid 19. Despite having a shortage of skilled labours in this industry this pandemic will bring a bigger risk for hotel companies to lose some of the qualified employees. It is being assumed that not many of the people in various counties can sustain three months without any payment. Thus, they will be forced to explore other job opportunities. For this, companies in the hotel industry will be implementing the asset-light strategy.
After reopening of the business of the hotel industry, it is recommended that proper care should be taken for the safety of employees. Stephany et al. (2020) opined that few safety cultures should be incorporated that requires workforce to engage with the suitable guest. Every employee should be checked for their health condition before joining and it should be done frequently so that in case any a type of symptoms observed among employees, they should be given leave for treatment. Zheleznyak (2018) mentioned there are many websites available which can be used to take information regarding proper handling of the employees and workplace safety. Many people will require job after this pandemic gets over. Thus, this can be an opportunity for the hotel industry to recruit the best among those by giving them proper workplace condition.
Reference list
Hao, F., Xiao, Q., & Chon, K. (2020). COVID-19 and China’s Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda. International Journal of Hospitality Management, 102636.
McGinley, S. P., Hanks, L., & Line, N. D. (2017). Constraints to attracting new hotel workers: A study on industrial recruitment. International Journal of Hospitality Management, 60, 114-122.
Nain, A. (2018). A Study on Major Challenges Faced by the Hotel Industry Globally.
Stephany, F., Stoehr, N., Darius, P., Neuhäuser, L., Teutloff, O., & Braesemann, F. (2020). The risk-Index: A data-mining approach to identify industry-specific risk assessments related to COVID-19 in real-time. arXiv preprint arXiv:2003.12432.
Zheleznyak, K. (2018). Contemporary labour migration and talent management in the global hotel industry (Doctoral dissertation, Sheffield Hallam University).