Non- verbal communication speaks more than words can tell. This occurs whether consciously or unconsciously, and it contributes to fifty-five percent of what we communicate. Non-verbal communication is categorized into facial expressions and Para verbal expressions. Time, space, touch, silence, or body posture, our usage of tone and pitch (Smentek, 05) can pass the wrong or different messages from what we intended to say or what we are saying.
Non-verbal communication has its benefits. One can express whatever the words would have never expressed. Besides that, non-verbal communication enables us to get immediate feedback by watching others’ expressions. When we start paying attention to how we behave, our communication and listening skills improve. Trust is built when the non-verbal cues match what we say(Solidoro, 2009, p. xx).
However, non-verbal communication is prone to misinterpretations. Several things lead to the cues being interpreted wrongly. For instance, non-verbal cues differ from culture to culture. Whatever is acceptable in one culture characterizes rudeness in another. If one is not familiar with a certain culture, they are likely to compromise the relationship due to misunderstandings. Another fact that leads to misinterpretation is that most of the behavior we exhibit in the hidden area of Johari’s window (Solidoro, 2009, p. xx). This behavior can only be known to us when we get feedback from other people. Short attention spans and our constant usage of devices can imply a lack of interest and boredom. My tendency to raise one eyebrow has when I am fascinated by a story that has often been interpreted as being doubtful and thus breaking the trust of a friend.
However, there are ways to overcome these limitations and ensure that we have been effective in non-verbal communications. Observing the mannerisms, we will help in becoming aware of non-verbal cues that could be offensive. Being focused on the discussion and limiting usage of mobile devices could portray interest and respect. Not being always late could demonstrate compliance with the leader.
References
Smentek, R. (05, April). 7 aspects of nonverbal communication. Retrieved from https:///www.chauffeurdriven.com/news-features/in-this-issue/1264-7-aspects-of-nonverbal-communication.html
Solidoro, A. (2009). Interpersonal skills in Organizations20092Susanne C. De Janasz, Karen O. Down and Beth Z. Schneider. Interpersonal skills in organizations. New York, NY: McGraw‐hill/Irwin 2009. 441 pp., ISBN: 9780071263375 £38.99 ($56.41) paperback. Journal of European Industrial Training, 33(5), 472-474. doi:10.1108/03090590910966616