POSITION DESCRIPTION
Part A
Position Description: Team Leader Role
Department: Sales
Industry: Hospitality industry
The needs of the work area
The sales team leader is accountable directly to the manager of the sales area and department (Haque, Fernando & Caputi, 2019). The sales team leader is the subordinate of the manager of hospitality operations. The leader will concentrate on achieving the sales target and objectives of the team and try to meet the customers’ expectations. Considering the sales area, the team leader needs to make changes in the recruitment of staff so that adequate attention can be given to the needs of the customers when required.
Description of the position
The position is for a qualified team leader who can manage the team and guide them for greater sales (Malshe, Johnson & Viio, 2017). The team leader will be expected to supervise, manage, and encourage the team members regularly. As the team leader, the individual will act as the contact point for all the members. The team leader’s main objective is to make sure that the organisation can achieve its sales objectives set every month and give their best performance.
Positions environment and functions
Team leaders serve different roles in the organisation (Wang, Kim & Lee, 2016). They have the work of getting the task completed by helping the existing resources allotted to them. The team leaders in sales have the following functions:
- Development of the strategies for the team which can be used for meeting the goals.
- Providing training to the team members when required
- Providing a positive and comfortable working environment for the members so that they can work effectively
- Taken into consideration the feedback of the team members
- Analyse the participation of the members to make sure that the training they are provided is effectively used
- Manage the everyday operations of the team members so that objectives can be achieved in the set deadline.
Responsibilities
Below are the responsibilities of the sales team leader:
- Training and recruiting new potential staff in the sales area, allotting particular activities to the sales staff, and evaluating the sales team’s performance.
- Addressing the complaints and questions of the customers to turn it into sales
- Writing reports to the senior managers
- Providing team members with effective and appropriate feedback so that the problems of the customers can be solved.
- Inventory maintenance, focusing on people’s work, giving proper tasks, and targets to the sales team with the duty of buying the supplies.
- Focusing on the maximization of sales with quality services and products.
Reporting structure
The team leader has the responsibility of reporting to the sales manager to keep them updated about the sales team’s performance every month, along with the sales target of the entire team, along with the details of the new strategies formed. In the absence of a sales manager, the team leader is accountable to the designated executive officer or senior position officer.
Part B
Following are the main requirements as essentials and expectations as desirable, which covers the essential qualities such as abilities, knowledge, and skills, which can help make the work of the team leader who direct sales are becoming more effective:
| Essential | Desirable | |
| Experience and Training | Experience of three years in customer service and hospitality specialisation. Experience and knowledge of using computer programs such as MS office and sales skills. Excellent team leading experience and working as a team member
Prior experience of handling the operations in the hotel or conference centre. | Prior experience of the team leader role in the same area. |
| Skills and Abilities | Excellent communication skills and knowing the sales process.
Ability to focus on workload prioritisation
Excellent sales skills and knowledge of the sales process
Capability to lead the team and act as a mentor in the area of sales by working actively to achieve the sales objectives.
| A willingness to have linguistic skills to manage the employees from different background |
| Qualifications | Completed graduation from the accredited university. | Identification of the qualification in the hospitality industry |
| Others | Focusing on positive team spirit and sales abilities | Desire to undertake more training when required, along with adopting new procedures. |
References
Haque, A., Fernando, M., & Caputi, P. (2019). The relationship between responsible leadership and organisational commitment and the mediating effect of employee turnover intentions: An empirical study with Australian employees. Journal of Business Ethics, 156(3), 759-774.
Malshe, A., Johnson, J. S., & Viio, P. (2017). Understanding the sales-marketing interface dysfunction experience in business-to-business firms: A matter of perspective. Industrial Marketing Management, 63, 145-157.
Wang, X. H. F., Kim, T. Y., & Lee, D. R. (2016). Cognitive diversity and team creativity: Effects of team intrinsic motivation and transformational leadership. Journal of Business Research, 69(9), 3231-3239.