Reflection Plan
Introduction
While preparing this reflection about job searching, I realized the importance of self-discovery in finding a job. I analyzed personal attributes to understand my strength and weakness concerning job opportunities. I used the Jung personality test to analyze my traits, and I discovered that my personality tends to affiliate with warmness, generosity, and reliability. This discovery opened my mind to understand myself better regarding interactions and perception of all aspects of life, whether in a relationship or career. According to Jung typology, my personality type is Introvert-Sensor-Feeler-Judger; I value privacy and tend to be reflective and somewhat reserved( 1). Additionally, I am sensitive when it comes to decision making and prefer basing my decision on facts. I have often been led by emotions and feelings to show compassion for other people, especially those who are suffering. Moreover, I prefer orderliness and thoughtful engagements.
I learned that Self-realization is vital to know the strengths that I can offer to build my career as well as understanding my weakness and how I can adjust to circumstances beyond my control. Being knowledgeable about my natural tendencies is essential in job searching. It will guide me to look for opportunities that would foster my productivity level, minimize my stress level, and respond to work-related burnout.
Having a clear picture of who I am was a crucial lesson in this reflection plan. I discovered that self-awareness is essential when presenting useful job applications. Being able to embrace my strengths, weaknesses, opportunities, and threats is crucial in promoting a successful interaction with all aspects of life, in this context, the job market. Besides, I realized the potentials of my personality that I can maximize in my goal of finding a job.
Business Application Letter
Name
Address
Email Address
Telephone Number
Callum Anderson
Sitel
Address
09/08/20
Re: Application for a Customer Service role
Dear Mr. Anderson,
I am writing to apply for the Customer Service position at Sitel that I saw advertised on Indeed.com. As a High School diploma senior, with a major in Communication, I was interested to learn about your Customer Representative. Enclosed with this is my résumé.
During my studies in the at ( name) High school, I have honed the communication skill that will serve me well in this role. For the past year, I have been a part-time customer representative in a local bookstore. Therefore, I know the field of customer service and understand the importance of teamwork in ensuring an exciting customer experience.
I have technical skills in Microsoft Office Suite and adept use of the internet and social media. I can type 50 50 words per minute at 80% accuracy. Besides, I have a warm personality with excellent interpersonal skills.
Interested in learning more about your expectations for your next Customer Care Representative, I look forward to an appointment to discuss how my knowledge and skill will contribute to your organizational goal. Thank you for your time, consideration, and forthcoming response.
Sincerely,
Name
Targeted Résumé
Name
Address | Home: Number | email | LinkedIn URL
Customer Service Representative | Sitel
Skillful customer service rep offering:
- Proven experience providing customer support in a busy book store
- Passionate and commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Experience
COMPANY, Address
Customer Service Representative, Period
Handle customer inquiries, complaints, locate resources for problem resolution, and design best-option solutions.
- Resolved 50-60 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
- Commended for the initiative, persuasiveness, intense customer focus, and dependability in performance evaluations.
Education & Training
Name of High school HIGH SCHOOL, City • Status
Generic Résumé
Name
Address, City
Telephone email address
QUALIFICATIONS SUMMARY
Self-motivated and highly reliable high school senior set to contribute actively to customer service operations demanding tact, enthusiasm, and an exemplary work ethic.
- Customer Service: Able to utilize team orientation and interpersonal strengths to ensure high-quality customer service within fast-paced retail environments.
- Communication & Presentation: Charismatic communicator in speech and writing. Build lasting relationships with colleagues and customers, displaying humor, helpfulness, cheerfulness, and cultural sensitivity.
- Organization / Computers: Outstanding time-management and organizational abilities, willing to go the extra mile to ensure organizational efficiency and profitability. Technical proficiencies include Microsoft Office Suite and social media.
- Key Strengths: Intelligent and loyal team member, readily listening to others, acknowledging peer accomplishment, and contributing to positive and productive work environments and team morale. Swiftly learn and apply new work methods, procedures, and policies.
EDUCATION
Name of High School, Town
EXPERIENCE HIGHLIGHTS
Part-time Customer Service Rep, Summers 20XX and 20XX
Demonstrated engaging customer service skills and a solid work ethic for a busy book store. Handle customer inquire, provide feedback
- Resolved 50-60 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
- Commended for the initiative, persuasiveness, intense customer focus, and dependability in performance evaluations.
Work Cited
Jung Typology: Personality Test. Retrieved on 10 August 2020 from:
Part-Time Work at Home Customer Service Representative. Retrieved on 10 August 2020 from: