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911 Lesson Learned As an Emergency Manager

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911 Lesson Learned As an Emergency Manager

911 was a catastrophic strategy that happened in New York on September 11, 2001, killing and injuring thousands of people and destruction of properties. The events raised many questions about disaster preparedness in the country in various departments, such as emergencies, which lead to the development of managing and preparedness efforts during a disaster. The 911 attack encourages emergency managers to develop disaster relief programs that educate, train, and provide experiences to emergency responders. Emergency responders are the first people who respond to deal with the catastrophic issues

The strategies enhance maximum performance and functionality when a similar disaster arises. After the attack, every agency aims to identify new ways developed to be bitterly equipped and ready to deal with such catastrophic events in the future. Emergency agencies play a crucial role during disasters because they are the first people who visit the site of the accident to provide emergency help as well after disaster and recovery support.

The incident resulted in the implementation of new changes in critical areas such as safety, security, communication, and counseling services to make sure the emergency workers are ready for any future catastrophic event. The new changes are as a result of lessons learned from the 911 devastating event. The new changes and lessons learned aim to improve the ability of people to resist, respond, and recover from similar attacks in the future.

Disaster disrupts lives, causes injuries, death, and destruction of properties; therefore as emergency departments should be prepared to respond and help in the recovery during and after the crisis to minimize adverse effects, especially to human lives. The lessons learned as an emergency manager from the 911 attack helps to teach the emergency responders who are first responders how to deal with the critical situation to save as many people as possible. The emergency managers learn to be prepared to meet the needs of the people involved in the tragedy

Emergency managers should incorporate the best strategy in their operations and plan to ensure there is access to the recovery process to enhance survival from disaster. During an attack, the information should be provided adequately to the emergency responders for them to understand what is happening and adopt the best strategy to carry out their activities. Emergency notification is a crucial lesson from the 911 attack to make sure the victims and the responders work together to offer care services. And enhance functionality during the disaster.

The emergency planning lesson learned is also getting adequate equipment appropriate for the evacuation procedures and come to the aid to help the victims. The emergency managers should provide sufficient training for the emergency responders on what to expect, do, and etiquette to meet the needs of the people involved in the disaster. Exercise enhances the creation and dissemination of information to strengthen stability and resources during an attack. They are educating and training to create awareness of the catastrophic sues and how to coordinate rescue and recovery activities.

They should have adequate outreach services for the affected people. Therefore proper communication is another lesson learned to make sure there is sufficient communication with the victims and rescue teams. Communication helps to explain an ongoing rescue process during the crisis, before the catastrophic event, to warn the people about an emergency and after to give adequate information about rescue and recovery. Excellent communication is crucial to control rumors and make sure the emergency workers are updated with relevant and accurate information to effectively and efficiently carry out their tasks.

The emergency managers should make sure the emergency responders are safe and secure when providing their services. The emergency manager creates reliable centers for an operation that is adequately designated and located to help in crisis management where the responders can gather and plan on how to conduct their roles in case of emergencies. An emergency plan response comes in handy when assembling to deal with a disastrous attack on a country. Establishing an appropriate response structure makes sure the officers are less exposed to challenges in emergencies.

Emergency managers learn that during a disaster, there should not be barriers to the provision of first care help and services from a different organization. The emergency and relief services should work together as one team to provide the best and appropriate primary despondence care to the victims. Collaborating among emergency departments reduces competition and enhances intelligence among the emergency team to solve disasters quickly.

Another lesson is that the emergency agency should be prepared to provide counseling services to the affected and those not affected but are in fear of experiencing such disasters. The people affected directly or indirectly from the incidents struggle to maintain a regular and routine life, hence the great need for counseling after the attack. The lessons learned as an emergency manager is making sure there are enough and qualified staff and volunteers to make sure they are capable of coordinating and cooperating to respond to the disaster.

In conclusion, a catastrophic disaster that is humanmade or natural can occurs anytime; therefore, the emergency agencies and officers should be ready to deal with disasters when they happen. Hence a well-structured emergency plan that encompasses communication, adequate instruments, safety, and counseling services during and after the accident is crucial.  A crisis response team should be developed, trained, and provided with techniques and resources to enhance crisis management.

 

 

 

 

Works Cited

Baseman, Janet, et al. “Impact of new technologies on stress, attrition and well-being in emergency call centers: the NextGeneration 9–1-1 study protocol.” BMC public health 18.1 (2018): 597.

Brooks, Benjamin, et al. “New human capabilities in emergency and crisis management: from non-technical skills to creativity.” Australian Journal of Emergency Management, The 34.4 (2019): 23.

Davids, Carol, et al. “Next Generation 911: Where Are We? What Have We Learned? What Lies Ahead?.” IEEE Communications Magazine 55.1 (2017): 130-131.

Phillips, Mark E., and William Hicks. “Lessons Learned in Creating New Digital Library Interfaces.” (2017).

Tapia, Andrea H., et al. “Scaling 911 Texting for Large-Scale Disasters: Developing Practical Technical Innovations for Emergency Management at Public Universities.” Emergency and Disaster Management: Concepts, Methodologies, Tools, and Applications. IGI Global, 2019. 707-720.

Temah, Roland A. The challenges of emergency managers: Integrating lessons learned into mitigation planning. Capella University, 2016.

Simon, Melissa A., Shaneah Taylor, and Laura S. Tom. “Leveraging digital platforms to scale health care workforce development: the career 911 massive open online course.” Progress in community health partnerships: research, education, and action 13.5 (2019): 123.

 

 

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