Document Series-Scenario Two
- Email to the client, Gateway Industries.
Dear Sheila Links,
I hope this message finds you well. I am reaching out today because of our subcontractor, the MaintaiU Company. Because of the increase in information delivery via company intranets and the focus we needed to give to the custom applications, MaintainU came in to help us perform routine maintenance on your website and other clients.
But over the past few months, we’ve had problems with MaintainU not paying attention to version dates and also uploading old pages to our clients’ sites. Having dealt with several complaints, I had a long conversation with Jason Hughes, the president of MaintainU, highlighting that mistakes are not acceptable. They have, however, made changes requested by clients.
At this point, I am afraid that I may no longer be needing their services any further. I am confident that if my Company has to respect our relationship with Gateway Industries, I will need to clean up my mess and sort everything right.
My sincere apologies and I look forward to meeting you next week for the same.
Kind regards,
Smith Wellkline
Technical Manager
Nash Internet design
351 Madison Avenue, Suite 103 New York, NY 10011
206-182-4148 005
- A Memo to MaintainU.
TO: Jason Hughes, President
FROM: Smith Wellkline, Technical Manager
DATE: July 09, 2020
SUBJECT: Failure to Meet your Expectation.
As you are aware, my Company’sCompany’s primary aim is to manage a team of developers. Our team’s chief goal is to build and deliver custom web applications and to update our clients’ websites. Due to the overwhelming responsibilities in delivering information via company intranets, my CompanyCompany decided to hire you as our subcontractors in helping us perform routine maintenance on our clients’ websites. Eight months ago, you promised to deliver these services efficiently and effectively. But to our knowledge, to our expectations, this has not come true.
Over the past few months, we’ve had problems with you not paying attention to version dates and also uploading old pages to our clients’ sites. My CompanyCompany has had to deal with several cases from our clients in the past few months. Recently I had a lengthy conversation with you, the president of MaintainU, highlighting that Nash Internet Design Company does not tolerate mistakes. Your CompanyCompany, however, made few changes requested by our clients. But these changes were also mistakes since your CompanyCompany decided to uploaded old pages to the site.
Since our mutual agreement on service delivery did not come to terms, we are afraid that our CompanyCompany will end our contract with MaintainU and it will no longer need your services. We want to thank your CompanyCompany for working with us, and we want to wish you all the best. Thank you.
- A Business Letter to Nathan Elder, the Company President.
Smith Wellkline
Technical Manager
Nash Internet design
351 Madison Avenue, Suite 103 New York, NY 10011
206-182-4148 005
Dear Mr Nathan Elder,
I am writing this letter hoping that it finds you well. Mr. President, I am writing to you today about several issues that have happened during the past few months. As you are aware, our CompanyCompany is growing and that the increase in information delivery via company intranets and the focus we needed to give to the custom applications, made us decide on hiring an external service. The CompanyCompany hired MaintainU, as our subcontractors, to come in and help the CompanyCompany in performing routine maintenance on our clients’ websites. We were delighted that their services will be of great help since the CompanyCompany needed to focus on custom applications. But unfortunately, the CompanyCompany, MaintainU, failed in delivering their services well since we’ve had several cases from our clients about our services.
Due to the increase in mistakes from their end and complaints from our clients, the management and I decided to terminate their contract with immediate effect. This is because the Company’sCompany’s policy does not tolerate mistakes. This is the latest information from my office, and I look forward to meeting you in person to further the discussion.
Thank you for your time and consideration.
Sincerely,
Smith Wellkline.