An apple charge from my account
I am writing this to bring to your attention an issue I have been having for the past three months. On April 2nd, 2020, I notice an apple charge from my account even not having purchased anything. My last transaction with Apple occurred in November 2019 when I purchased an iPhone 11 Pro which I paid full payment on purchase from my local store. I visited an Apple Store in my area the next day to enquire about the transaction.
The store could not find anything related to the deducted amount and suggested that I come back on 6th April 2020 after they had consulted the issue with the headquarter offices. I went back on the said day which was on Monday and informed me that the issue had not been solved yet especially due to the covid_19 pandemic, and I was very understanding about it. They offered me another one-week duration to get to the bottom of it.
If I wasn’t a frequent checker of my bank statement this could have gone unnoticed, and the same may be happening to other consumers of your brand. This may have been a system error, I hope you look into it and avoid a repeat of it that might cost your brand heavily.
As I write this letter, the issue has yet been solved, I have been to the store multiple times and every trip there leaves me more disappointed than the last time. Three months is an excessive delay of time on your part. To make matters worse, the store never reached out to inform me of the progress, I always had to go there or call to get any feedback. I hope by bringing this to your attention, the issue will be looked into and the solving process expedited. I have attached a printout copy of my bank statement to show the transaction details. I hope to get the money refunded as soon as possible.
I look forward to your reply. Please reach out to me on the contact details above within the next week on the way forward.