Ava’s Inn Reservation System |
CMP 635 Software Quality and Process Improvement Dr. Yao
Take-Home Midterm Exam
All assignments must be submitted on Canvas by the deadlines in order to receive credits.
You must put your name in all submitted files.
You must follow the file naming instruction.
Please name your file as YourLastNameMid, e.g., YaoMid.docx or YaoMid.pdf
| Ava’s Inn Reservation System |
| Ava’s Inn Reservation System enables a user-friendly, streamlined, and expedited process of getting guests into the Ava’s Inn locations. Guests generally plan ahead and search rooms for a future date. If needed, guests may stop in person or call via telephone to complete the process of room reservation, however this process is completed through the Worldwide Telephone System. There is at least one computer at each location designated for guest use; hotel staff may assist Guest in following the process if necessary, but hotel staff may not create reservation for guest. Guests must submit valid credit card, in-case of damages or to cover any losses, such as no-show/no-cancellation. This payment verification process is completed through a third-party system. Once a reservation is complete the guest will receive a confirmation number on screen and it will also be emailed to guest. Guest is assigned an account within the system related to the confirmation number. Guests may also create their own permanent account within the Ava’s Inn Reservation System. At arrival, guest presents valid ID and confirmation number to hotel staff. Hotel staff review policies, answer questions, give instructions to room location, create room access key, and give summary of reservation to Guest. The system will mark the room as occupied. At check-out time, guests return swipe card/key to hotel staff and system marks the room for cleaning. Check-out summary is provided to guest, which includes total minus any potential damage expenses which may be incurred. In order to protect privacy and enhance security, Ava’s Inn room cleaners are provided a daily print-out of rooms to be cleaned. Room cleaners then notify hotel staff upon completion of cleaning and report any damages. This is completed through verbal notification and end-of-shift paper reports. Hotel staff complete finalized reservation and the system updates its records with the status of that room. At this point, the guest reservation is ready for final billing, which is prepared and submitted by management staff through Ava’s Inn Billing and Accounts Receivable System. Room cleaners may also be asked by hotel staff to clean a specific room immediately to prepare for guest accommodations. Due to unforeseen circumstances, such as damages, Hotel staff need to make room changes to reservations under applicable circumstances. The customer will agree to the new room agreement and the current confirmation will reflect any changes made. Managers only must have the ability to remove or modify fees and rates in certain circumstances as outlined in the Ava’s Inn policies and procedures for such actions. These circumstances are also outlined in the terms and conditions provided to guests upon reservation. Such circumstances include disaster, maintenance, damages, repair, unsatisfactory experience, and others. In the past, all hotel staff could make these modifications, but as staff numbers grew, it was necessary to only allow certain users to access fee and rate reductions. |
The above description was given to you by Ava who is the owner of Ava’s Inn. She plans to implement a reservation system to support the business operations. Ava has no IT background/knowledge.
You are asked to:
- Prepare the use case document as the System/Software Requirements Specification (SRS) for the system describe above.
- Prepare a matrix/document to be used to check/measure the quality of the use case document created in Step 1.