Business Email
The email will be essential in making sure that I retain the customer since it starts politely. Being polite is seen in the first statement of the email where it says “I am so sorry.” It is the right way of starting the email, and it indicates that the mistake that was done on the reservation was not intentionally, therefore being apologetic for any inconveniences caused. Etiquette is very vital when communicating an apology since they are accepted codes of conduct for interpersonal communication (Koprowska, 2020). Hence, the beginning statement of the email shows the utmost respect for communication.
Stating the mistake that was committed is also essential since the client can know what happened. In doing so, the client can relate to the real issue that may cause inconveniences to the organized event. Moreover, stating that the venue had been fully booked is also crucial to avoid making the client change the booking withing the already occupied times. Furthermore, the email correctly states the makeup over offers that the client will receive if they don’t cancel their event. Hence, that shows that the company is ready to own up their mistakes by giving the client some discount, that is an essential aspect in making sure that the company doesn’t lose the client.
Communicating to the client to create the opportunity to meet is also vital in making sure that the client to understand the situation. The client being able to understand the situation better will be critical for getting to know the views the client has towards the matter. It also provides a better opportunity where I can have discussions with the client with the available option on how the issue can be solved.
Reference
Koprowska, J. (2020). Communication and interpersonal skills in social work. Learning Matters.