Customer Satisfaction
Satisfying customers is the surest way of ensuring that a company is sustainable over a long period. Customers give life to an organisation; therefore, they should be handled with a lot of care and treated well (Carr, 2015). No business should go into any legal battles with their customers unless it is the last option. For Differences between a customer and any business, the handling should be internal, to ensure customer satisfaction.
The organization should offer after sales services to the customer so that the customer can comfortably use the paint. The firm should give advice on how to apply the paint so that the finish can be up to the required standard (Bergman & Klefsjo 2010). The company knows how to use the paint well so that the best results can be achieved therefore, the company will be best placed in showing the customer how to best use the product.
The company should encourage the customer to contract them for the painting service. The company has professional painters who will assist the customer in getting the best results (Jacka & Keller, 2013). The firm can also recommend the best painters for the customer who will get the job done well and ensure the customer is satisfied. Being on the ground and practically doing the painting will also be of value to the customer as they learn how even to do it.
customer treatment should be like that of a king in any business. The buyer`s complains should be handled well to ensure that there are no legal proceedings against the company. If a customer takes you to court, it mostly means that you have lost that customer forever therefore such scenarios should always be avoided.
References
Bergman, B., & Klefsjo, B. (2010). Quality: From customer needs to customer satisfaction. Sweden: McGraw-Hill.
Carr, C., (2015). Front-line customer service: 15 keys to customer satisfaction. New York: Wiley.
Jacka, J. M., & Keller, P. J. (2013). Business process mapping: Improving customer satisfaction. Hoboken, N.J: Wiley.