Hi. My name is Fawn. I’m going to be able to finish the rest of your quote with you from here. Can I have the spelling of your first and last name, please?
J-A-M-E-S, B-R-O-W-N.
Cust
Rep
Thank you. And that’s Mr. James Brown, right?
Yes.
Cust
Rep
Okay. Perfect. And, Mr. Brown, I have your address being [/].
No.
Cust
Rep
No? Okay. I’m sorry. What’s the correct address for you?
[/]. Sorry, [/].
Cust
Rep
All right. Now, if I could ask you, Mr. Brown, who are you currently insured with right now for auto insurance?
I’m insured with Root.
Cust
Rep
Root Insurance. Okay?
Yes.
Cust
Rep
And if I could ask you, how much are you currently paying for your Root Insurance?
We pay $80 something for full coverage.
Cust
Rep
Okay. So, you pay $80 for full coverage. Perfect. All right. Well, Mr. Brown, what I’m going to do here is just to kind of tell you, I actually work as an independent insurance agency. And what I actually do is shop our customers through multiple different carriers. So, I’ll be able to actually shop it so we can get you the best premium I possibly can. Mr. Brown, I know you said, we. So, is there another person that should be listed on the insurance policy with you?
Yes, my wife.
Cust
Rep
All right. What is your wife’s first and last name?
Linda Brown.
Cust
Rep
All right. And what is Ms. Brown’s date of birth?
03 /03/1981.
Cust
Rep
Thank you. And I have your date of birth being November 14th, 1975. Is that right?
No.
Cust
Rep
No?
No.
Cust
Rep
What’s your date?
It’s November 14th 1977.
Cust
Rep
- Okay. I’m sorry. Let me update that. Okay.
You’re not the first person who’s said that.
Cust
Rep
It sounds like maybe it was put in the system. And there’s maybe a typo of some sort that is popping in there. Not to worry, I’m going to fix it. Okay?
Okay.
Cust
Rep
All right.
And also with that address […]. I’ve just had a phone call, and they asked me about that address too. And I’m like, I never lived at that address. This is the first time I ever lived in Salisbury. […].
Cust
Rep
Really?
Yeah.
Cust
Rep
You know, Mr. Brown, I can’t say for sure why. But all I can do is update it on my side and make sure we have it right from now on in the future. I am sorry about that.
That’s all right. It’s just real.
Cust
Rep
Yeah, definitely. I’m with you. It is a little weird, but we’ll fix it not to worry.
Anyway, I know my name is kind of popular.
Cust
Rep
It is. You’re saying this.
Okay.
Cust
Rep
All right. Now, Mr. Brown, if I could ask you, what’s the year, make, and model of your vehicle?
It’s a 2011 Mazda CX-7.
Cust
Rep
You said, a 2011 Mazda?
CX-7.
Cust
Rep
Thank you. All right. Let’s see here. How long have you lived at your Anthony Lane residence?
We’ve been here for over two years now.
Cust
Rep
Okay.
[…].
Cust
Rep
Okay. There’s definitely a discount for that. So, I’m going to list that for us. Okay? Now, the telephone number that I have for you, and let me make sure I have it accurate in case you get disconnected, is 302-9884784.
Yes.
Cust
Rep
Okay. If I could ask you, what’s your current occupation, sir?
I’m on disability.
Cust
Rep
Okay. I’m sorry.
That’s a long story.
Cust
Rep
I get it completely. Yeah, I know. It’s all right, though. There’s a discount for your actual occupation. I’m going to make sure I list it. Okay? What’s Linda’s occupation?
She’s a manager at Oil Farms.
Cust
Rep
All right. There’s another discount for that customer service. So, we will make sure we list that as well. Okay? Now, we just have the 1 vehicle, the 2011. Do you have a second vehicle that you’d like to list?
No, at this time, we just have that one. We’re waiting on the stimulus check to buy another vehicle.
Cust
Rep
Okay. I completely understand that one. I hope it comes soon. I got my fingers crossed.
Okay. Perfect.
Cust
Rep
Yeah, me too.
Especially nowadays, everybody needs that money.
Cust
Rep
They do. The first one was just to kind of get you back on your feet and get things back running again. The next one will catch us all the way up almost.
Yeah. Now, they’re still posting it on the news. I think, and like you said, they’re choosing everybody now.
Cust
Rep
Yeah, I feel like it’s a pity to.
This is what you’re going to get. But we don’t know when you’re going to get it down.
Cust
Rep
Because they were saying at the end of August, now, it was the end of July. Now, it’s the end of August, and maybe it could roll into September. I pray it doesn’t, but we never know. Anything helps, but every little bit helps. So, hopefully, we get every little bit so that we could have the help we need.
Yeah, exactly.
Cust
Rep
Now, Mr. Brown, let me ask you. Your vehicle, the 2011, do you have just liability? I think you told me it was full coverage, right?
It was full coverage.
Cust
Rep
Okay.
I had to have full coverage on it.
Cust
Rep
Okay. And I take it you drive less than 8000 miles a year. Especially with the pandemic right now, everyone’s driving a whole lot less.
Yeah, I barely drive. My wife drives it back and forth to work.
Cust
Rep
Okay.
And now that she’s changing stores, she’s going to be driving a lot farther than she’s…
Cust
Rep
It’s okay.
…supposed to.
Cust
Rep
That’s all right. Now, I don’t think this happened to you and Linda, James. But have you guys had any accidents or moving violations in the last 3 to 5 years?
I’ve had an accident. I just don’t remember how long ago it was.
Cust
Rep
All right. Well, let’s see if I can find it. Don’t worry about it right now. Okay? It should pop up for me. So, I won’t worry about it right this second. Now, do you own your home with Anthony Lane or do you rent it?
We rent.
Cust
Rep
All right. There’s another discount, so let me list that. We want full coverage. Now, what type of deductible are you carrying? Are you carrying a $500, $1000?
That, I don’t know. My wife is the one who decided that.
Cust
Rep
That’s okay. We’ll go with the standard at least $500. I’m definitely going to go ahead and go with that unless you know what your coverage limits are. I recommend at least $30,000/$60,000/$15,000 for coverage limits just so that you have the appropriate coverage there. And with the requirements that NVA would require that you be at.
Go ahead.
Cust
Rep
I can go ahead and put that there for you. Do you have roadside assistance and rental vehicle coverage as well?
I think we have it on our insurance.
Cust
Rep
Okay. I recommend it especially with you being disabled. Heaven forbid, you’re out driving alone, and you get a flat tire. Me personally, thinking, and this is not just because you got a disability, it’s because if something happens and someone pulls up behind you and comes to help you, I want to… Me personally, I would feel comfortable to know that I called them. It wasn’t a stranger pulling up behind me to help me.
How do I say this? It’s not a physical disability.
Cust
Rep
No, I get what you’re saying. And the only reason it is this way is because the world is crazy these days. And people do some of the silliest things, and I would hate for one of my customers to be out, and someone pulls up behind them. And they weren’t asked for them to come up behind them and it causes an altercation of some sort. So, I try to make sure I put on the roadside assistance if they want it as an option so that you know that you called that person out instead of someone stop and cause an issue with you or doing anything.
Yeah. But then again, it’s always good to have that type of coverage, because you can’t always fix stuff on the side of the road.
Cust
Rep
Exactly. And that’s, another thing, you can’t fix everything you may need fluid even fuel delivered to you. This also will give you coverage for towing and winching service. So, that’s something that I am going to make sure I put on here for you because I feel like it is something that is truly necessary for everybody. Not just women. Not just men. For everyone.
Yes.
Cust
Rep
All right. Let’s see here, Mr. Brown. Let’s see. I’m filling in everything here. I’m grabbing your driver’s license numbers as we speak. Now, is your driver’s license in Delaware or is it in Maryland?
It’s in Delaware.
Cust
Rep
That’s okay. It is.
That’s right.
Cust
Rep
I don’t want you to think that it can’t be. That’s okay.
Yes. I have to get it changed. I think I should get it changed when I get my vehicle. Because she uses the vehicle more than I do. As soon as I can get my vehicle.
Cust
Rep
I get it.
I’d want to get that changed.
Cust
Rep
She does have a Marylands’ driver’s license, right?
Yes, okay
Cust
Rep
[…].
We moved from Delaware to here.
Cust
Rep
Did you?
Yeah.
Cust
Rep
What part of Delaware did you live in?
It was? Oh, man.
Cust
Rep
Now that you don’t live there, it’s hard to remember. Right. I get it.
Yeah. I’m having a blank moment.
Cust
Rep
That’s okay.
I can tell you right now. It was Seaford.
Cust
Rep
Nice. Okay.
I was like, I know it begins with an, S, but I didn’t want to say the wrong thing.
Cust
Rep
It’s okay. Do you have your driver’s license? Was that your driver’s license you were looking at?
Yeah.
Cust
Rep
Can you read me your driver’s license number? Because it’s popping back like it’s not a valid one. And I’m thinking I’m missing a number or two.
Okay.
Cust
Rep
I’m sorry. Go ahead.
That’s weird.
Cust
Rep
Yes. I think it’s just the system. It’s not, in particular, anything that you input through it online or request for insurance. I’m thinking the system is just not pulling it accurately. I’ve got a license number being 1197139.
- Yes.
Cust
Rep
Okay. It’s just my system then. It’s nothing, in particular, you re doing or that you’ve done or anything I’ve put in here. It just happens when the system takes its time.
It says expires on 11/14/2026.
Cust
Rep
Okay.
They expired my license because of my address?
Cust
Rep
No, it’s not saying it’s inactive. It’s just saying that the state wasn’t matching for me. And that okay.
Okay.
Cust
Rep
I just need a way to get around it. Have you taken a Driver’s Education Course in the last 3 to 5 years, sir?
No, I have never taken a Driver’s Education Course.
Cust
Rep
Okay. Not necessary for insurance. Just looking for credit if there’s one available. I want you to get it that all. All right. James, I’m just going to place you on a really quick hold. And I’ll be right back so we go ahead, and go over everything. Okay?
Okay.
Cust
Rep
Thank you. Mr. Brown, I do apologize for that really long hold.
That’s all right.
Cust
Rep
It seems like my system needs a slight update. Is there any way I can give you a call back in the next 5 minutes or 10 instead of having you kind of sit on the line and see if my line will adjust or the computer and the system will adjust for me.
Yes.
Cust
Rep
Well, can I give you a call back in a few moments?
Okay.
Cust
Rep
And your number is the 302 number?
Yes.
Cust
Rep
302-9884784. Okay. Give me about 10 minutes. I’ll give you a call right back. Okay?
Okay.
Cust
Rep
Thank you.
Thank you.
Cust
Rep
You’re welcome. Bye.
Bye.