HUMAN RESOURCE MANAGEMENT
Introduction
Welcome to Urban Foody, where all are invited and were are thrilled to offer all the latest conception in dining. Presenting the latest conception of eating out, reevaluated urban living in the social environment that is in relation to the swiftness of the urban lifestyle in Canada. our mission is to do right and improve the daily expectations by far. We do everything correct and absolute and lead the way by pitting the needs of other people foremost. Every possible interaction with our shareholders, guests, and the team will be our chance to generate an encounter that improves the daily expectation by far and manifest our caring. We have a belief that choices that we are making on the things we eat, where it originates, and the preparation process have an immediate and strong effect on the well-being of an individual, the community, and also the environment.
The organization is composed of different bodies with different crucial roles that help us to meet our expectations. The restaurant is made up of the owner, HR manager, marketing manager, general manager, finance manager, assistant manager, social media intern, bookkeeper, front of the house, bar manager and executive chef. Below is the organizational chart.
Job Analysis
I’m Fredrick Menso, the general manager of Urban Foody. A general manager is responsible for managing the elements of cost and revenue of income statements of the company, commonly known as the responsibility of profit and loss (Bharwani & Talib, 2017). The general manager commonly overlooks all the functions of the sale and marketing of the company and also the daily operations of the business. On more occasions, we are responsible for planning, organizing, and making decisions for the company to attain the profits that are desirable.
As a general manager of Urban Foody, their many responsibilities that come with this position for the better welfare of the company. Some of these responsibilities include: shaping the environment we are working on (Beyeret al., 2019). Every organization we all know has a specific working environment that determines the way managers are responding to issues, problems, and opportunities. The general manager reshapes the environment regardless of the past legacy of the company. This is the most crucial job in an organization.
A general manager is also responsible for crafting the deliberated vision of the company (Matinheikki, Rajala & Peltokorpi, 2017). The general manager is the only executive that can devote the whole company to some certain strategy and leading the way of putting effort when working. Furthermore, general managers are responsible for developing good performers (Bharwani & Talib, 2017). General managers are willing to take a step further for the improvement of the organization. They do not reason that weak managers will someday be a strong or outstanding manager after gaining more experience. They secure job opportunities for the best managers in a crucial position in the company.
A general manager deal with multiple different affairs each and every day. An important skill of management is to complete one task at a time and put your full concentration on it until its done then move to the next. To fully accomplish a task, intense concentration is to be applied for effective output. In daily activities, there are many interactions with other team members to ensure all operations are going as per the requirements. There are movements up and down to interact with other fellow managers, attending meeting discussions to solve problems and make the necessary better decisions (Strotmann et al., 2017).
A good general manager can perfume the above responsibilities without question. A good general manager is required to have a degree in business management or masters in business administration and he/she acknowledges the distinct business functions. A good general manager has skills such as good communication skills for proper communication with peers, a powerful quality for leadership, powerful work ethics, excellent interpersonal skill and has an energetic nature (Bharwani, & Talib, 2017). Furthermore, a general manager should be a computer literate and exceedingly organized.
For the job to be successfully done in the company, there are obstacles that are always on the way. Dealing with underperforming workers is not an easy task (Williams & Beck, 2018). Not all the stuff will perform their very best. Some of them have personal issues that distract them from performing their duties as required. It’s not your problem practically, but in point of fact, any problem that leads to the underperforming stuff is actually your problem. You will create time to support and help the team member to get through with the personal problem, provide consolation, and also motivation.
Grappling with the outstanding workers is another issue that a general manager has to handle. Some of the team members perform better than others. This is positive news for the company, but it poses a new challenge. Those employees that perform excellently than others require special treatment. As a general manager, you want these outstanding staff to continue doing what they are doing but this will mean that you have to pay special attention to them. These employees require recognition for the efforts and excellent work they are doing. They require inspiration, coaching, and direction. They also need you to give them a career path even if it is taking them out of the company.
Recruitment and Selection
External recruitment gives you the opportunity to evaluate a large group of candidates that are skilled as well as talented for the job vacancies to be filled (Ahmed & Ahmed, 2019). Is there any best method of external recruitment? Some of the best external recruitment methods that were used include the following, usage of a recruitment agency, using online recruitment methods and publications.
Using a recruitment agency
Recruitment is shooting up the market, with high competition from agencies in all industries not excluding HR. These recruitment agencies are established to perform the task of sourcing on your behalf (Hájková, 2016). This is the main reason why these agencies are in possession of huge databases composed of candidates that are highly skilled. They have experience in finding the required employees or workers. They have skills in finding the best talents.
Online recruitment methods
Online recruitment methods are composed of the use of job boards and social media. Job boards are used to advertise the jobs available. There are many job seekers that have registered for this large online platform (Blumenberg, 2019). This platform matches the qualified and skilled candidate to the job you posted considering the factors such as the geographical location, salary, and the type of job. After posting the job vacancy on the job boards, people will start applying and later you choose the best worker you wanted. The use of social media allows you to post new features and updates concerning the business, attracting those who are seeking for jobs and many others.
Publications
Newspaper adverts are read by a thousand people and when a job vacancy is published on them (Ryan, Dadabhoy & Baranowski, 2018). There are many job seekers who will be notified. this will reach a large network of skilled and knowledgeable people who will apply for the job vacancy. By doing this, a powerful workforce will be hired to help in running the company.
Interviewing is a critical concept in the selection process of employees. When the interview is effectively done, we will be able to determine whether the knowledge, experience, and skills of the applicant meet the job’s description. When conducting an interview, I will prefer to use a panel group interview (Hadden & Greenberg, 2019), which is made up of four to five people: one of us will be serving as the leader and the others will be serving in the supporting roles. An example of a behavioral question to ask the applicant during the interview is, “can you give us a description of a time when you were facing a traumatic situation that displayed your surviving skills?” on the other hand, an example of a situational question to ask is, “you are applying for the position of the front of house in the Urban Food company. If the pizza delivery man delivers some pizza to home and later you receive a call from that home saying that the delivery man didn’t deliver the ordered meal, how would you respond to that?
Compensation and benefits
The salary range of a general manager is ranging from $49,000 to $60,000 per year. Providing benefits to the employees does not only show that you are caring about their health but in their respective future. A firm benefit provided to the employees will attract and keep back skilled and talented employees. Benefits assist in the differentiation of the company from the competitors. Some of the benefits that will be provided to the employees include an increase in salary, bonus, vacation, health insurance, contribution to the student loan, disability insurance, and many others (CHEGE, 2016).
Performance evaluation
Setting goals is a critical aspect of motivating the employees (Nurun Nabi & Dip TM, 2017). To set and achieve the goals helps the employees to keep their focus on achievements and recompense, thrusting the employee’s performance to escalating high points. Some of the goals are productivity, personal evolution, and efficiency (Siemoneit, 2019). Work performance review helps in the evaluation of the employees. There are many methods of performance review. Self-evaluation is a method of performance review that needs the employees to surrogate their performance against the pre-planned gauge. Another method is the behavioral checklist. There is a list of behaviors that the employee should exhibit to be regarded as a team member. For evaluation, there a number of yes and no questions that are asked to the employee for them to respond. The last method is the ratings scale. This is the usually used method when evaluating the performance of the employees. It is on the basis of a set of gauges for the employees such as competence, projects completed, traits, or conduct. the employees are assigned values on a scale of five or ten.
Employee engagement
Employee engagement is an immediate effect of the high implementation of the culture of the company. This is because the high implementation cultures distinctly delineate the code of conduct and norms all right and benevolent. Employees do understand their culture and the expectation they are required. The employees feel involved, kept up, attached, and therefore engaged. Employee engagement and culture are firmly connected (Clancy-Feliciano, 2016). For the company to have an improvement in employee engagement, it will start by having and improvement in the culture of the company.
Health and Safety
Programs that are an aid in well-being help in the adoption and maintenance of good health behavior. Healthy behaviors will facilitate fewer risks related to heath which will facilitate to non or fewer diseases (Boergeret al., 2018). The well-being programs installed at our workplaces can accommodate the current COVID-19 epidemic disease.
Reference
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