IT SERVICE MANAGEMENT LIFE CYCLE STAGES
UNDERSTANDING THE DIFFERENT STAGES
IT SERVICE MANAGEMENT LIFE CYCLE STAGES UNDERSTANDING THE DIFFERENT STAGES
There are five stages in IT service lifecycle, the first stage is,
- ‘Service Strategy’; these are basically pre-defined, pre-planned, and revised methodologies that help the service provider to deliver their service efficiently to the customers. These strategies should be carefully devised so that there is less risk of failure, and there is no mismanagement at the end.
- ‘Service Design’; the processes undergone in this stage help to translate the methodologies and strategies so that those can be programmed and designed according to or aligning to the lines of the strategy.
- ‘Service Transition’; the main function of this stage is to provide guidance to the service providers and help in managing smooth operations.
- ‘Service Operation’; these help the service provider to visualize or create new models and give effective guidance for their creation.
- The fifth stage is ‘Continual Service Improvement’; under this stage, it is seen that it suggests/guides the service providers in improving the quality of their service by comparing them with their previous service feedbacks and modules, these help in making the business more presentable to customers. This can also help in improving customer feedback about the service.
Each set of the above-mentioned stages have certain key processes one can get major help from service portfolios as they define all the services that are provided by the service provider. This can help in effective management and helps to retain solid control over their services. There are different lifecycle activities, such as service strategy, service design, service transition, and service operations. There are a total number of 26 processes that are included in the lifecycle stages.
Why do we need lifecycle stages to understand service improvement?
The answer to this question is, they help us understand how to become more efficient and increase our adaptability to the fast-paced, growing changes in the business. A clear understanding of these stages of the life cycle can jumpstart the operations and processes of a business, and that guarantees a solid foundation. There are other risk factors that exist as well, and those are often accountable for the failure in business modules. Though there are certain methods through which they can be reduced if not completely eradicated. Not being able to deliver the services is considered an initial failure in one’s service, which can give rise to several problems as well. One needs to cope up with the changing business needs, and for this understanding, the Service Transition process helps as it provides the much-needed guidance through which these modules can receive great help in order to deliver their services. One should know to select the processes that are most beneficial for them, and they shall also be able to build their product from there. The Service Strategy is often regarded to be the starting point in this cycle though it changes with a different approach by different program managers or service providers. Risks can very impact the IT sector as they hamper the service providing factor. It ensures that the IT service provider can always provide minimum agreed service levels by effectively reducing the risk factor to a great extent and helping the customers to achieve the services in a hassle-free manner. Information security management ensures the confidentiality integrity and availability of an organization’s information data and IT services next processes supplier management, which ensures that all contracts with suppliers support can achieve what is mentioned or dictated in their contracts. The second starting point is often considered to be Service Design, and there are several roles played by individuals in this service designing sector. These are desktop engineering manager, network engineering manager, systems servers and storage engineering, manager of applications engineering, manager of design, coordinator, and business analyst. The tools used in service design are Service Catalog tools service level management tools capacity planning tools are service modelling tools and service knowledge configuration management tools.
The very dynamic environments in these domains help the workers or tell the service providers to gather data effectively, analyze them properly, and gain much-needed accuracy, which is needed to reduce risk management.
These services should be constantly monitored as they are very fragile and needs to be categorized in order to ease the process of providing service.