Currently, the existence of talent gaps within organizations necessitates the utilization of effective training techniques to obtain optimal results. Training and development are essential to enhance skills in various organizations. When an organization considers employee training, there are various components to consider including training goals (new skills, better workplace behavior, better organizational culture, etc.), types of employees in the training sessions (new employees, seasoned employees, upper management, etc.), training budget, and training resources and materials available. Focusing on Matter Communications, training is fundamental in increasing client satisfaction and experience. For instance, effective employee engagement is vital for promoting the meaningful relationship between employee and the employer, making employee valued, trusted and respected, and making the employee feel secure and confident in their organization. Providing training for top-level management on employee engagement at the company is essential for improving employee performance, enhances employee retention and growth, enhances the company’s growth and expansion, and promotes happier customers.
Employee engagement and performance.
In a competitive environment, employee engagement is an essential tool that increases employee efficiency in their roles and tasks. A study by WRITER indicates that organizations in various industries enhance positive engagement to attain a competitive advantage, leading to productivity and profitability. Offering effective training of employee engagement at Matter Communications will motivate employees to engage in learning activities, boosting their skills and competencies in job performance. However, effective engagement, including psychological meaningfulness; engaging in organizational activities without fear of negative consequences on self-image and career.
In most cases, employees who hold jobs that offer high levels of autonomy, task variety, task significance, and feedback are more engaged in their tasks, leading to higher performance. In organizations with an engaged workforce, workers feel a real connection between organizational objectives and personal goals. Enhancing employee engagement at Matter Communications would be characterized by employee willingness to participate in job-related social events. Moreover, effective employee engagement helps in promoting engaged behaviors such as employee optimism, promoting team-oriented culture, solution-oriented environment, and selfless.
Employee engagement and employee retention
For effective organizational performance, it is essential to recognize the importance of employee retention. When employees are not engaged, they have little to no incentive to stay at the organization. For instance, retaining experienced workers at Matter Communications, the top-level management needs to enhance employee engagement to facilitate the learning of junior employees. In most cases, lack of effective employee engagement in an organization communicates unforeseeable career growth. As a consequence, employees will search for an organization that plans for their career growth by offering training and development activities. Improving retention through engagement is an effective strategy that helps in reducing the high rates of turnover and its related costs. A study by the Society for Human Resource Management (SHRM) indicates that employee engagement reduces employee’s motivation to leave the organization. Reducing the rate of turnover at Matter Communication from the current 25% to a lower rate necessitates effective strategies for employee engagement including public recognition of top performers, creating an organizational culture that encourages, supports, and motivate employees, and offering education and learning opportunities.
Employee engagement and organizational growth and expansion
Currently, sustained business performance is facilitated through high work engagement, leading to higher organizational performance. In the highly competitive industry, organizations depend on capitalizing on profits from prevailing proficiencies. Employee engagement is interlinked to motivation and performance, which are determinant to the growth and expansion of an organization. In Matter Communications, ensuring organizational growth through employees’ engagement is dependent on the utilization of advanced technologies for enhanced work performance, skilled labor, best practice for promoting effective organization culture, and introducing strategies to enhance continuous learning. A study by WRITER indicates that employees’ efforts and engagement determine organizational productivity. Moreover, engaged workforce helps in promoting interpersonal behaviors that affect productivity. It worth noting that, organizational commitment is a factor that helps employees to invest their physical, cognitive, and emotional energy for full work performance.
Employee engagement and maintenance of client relationships
In a rapid and volatile business cycle, managers recognize that a highly engaged workforce increase innovation, productivity, and overall organizational performance. An essential aspect of employee engagement is the empowerment of employees in creating a sustainable environment to maintain client relationships. Matter Communications is a PR agency that sustains its operations through superior relationships. In most cases, the emotional commitment between employees and the employer is transferred to clients, creating a segment of loyal customers who utilize organizational products and services. Enhancing client relationships in Matter Communications necessitates employing effective strategies to improve employees understanding of the value of the brand, leading to the improvement of customer service and enhancement of overall experience. Inherently, offering training in employee engagement is directly linked to client satisfaction through reduced quality errors and offering smooth workflow services.
Conclusion
Employee engagement is an essential tool that allows an organization to maximally provide effective services in a specific market niche. The management at Matter Communications requires to strategize on how to involve employees in various working processes, leading to enhanced organizational productivity and profitability.