QUALITY
Quality of care is one of the crucial issues in the healthcare sector. Every healthcare facility across the globe focuses on improving the quality of care being provided to the patients. An increase in the improvement of quality of care being provided has led to the reduction of mortality and a high level of life expectancy. The four major types of quality costs are prevention, appraisal, internal failure, and external failure (Campanella, 1999). Prevention costs are the costs generated from the effort to reduce poor quality. Examples are training healthcare employees so they do a good job, conducting preventive maintenance on equipment, and documenting quality procedures and improvements. Appraisal costs are a second key type of quality cost. Appraisal costs comprise the inspection and testing of raw materials, work-in-process, and finished goods. In the healthcare sector, the raw material could be the machines then the work being performed by the machine and finally the result of using a given machine.
Internal failure costs occur when quality faults are revealed before they reach the customer/patient. The costs include scrapping a product for instance a given treatment option and lost productivity due to machine breakdowns or labor errors. External failure costs occur when the defect is exposed after it has reached the patient. This is the most expensive category of quality costs. Examples include lost reputation, and rebuking of the healthcare facility business permit. The quality rules mentioned in the video are.
Rule 1: have a mutually beneficial supplier relationship, ensure that your supplies can deliver optimal results
Rule 2: take a factual approach to decision making, know the facts, and use them.
Rule 3: involvement of people.
For quality care in healthcare to be achieved the facility ought to ensure that the supplier of medicine and equipment can deliver effectively and also make decisions on the provided facts (Sheldon, 1998).
References.
Campanella, J. (1999). Principles of quality costs: Principles, implementation, and use. In ASQ World Conference on Quality and Improvement Proceedings (p. 507). American Society for Quality.
Sheldon, T. (1998). Promoting health care quality: what role performance indicators? Quality in Health Care, 7, 45-50.