To: whom it may concern
From: Jessica Quach, President Employment and Vocational Training.
Date: November 24 2012.
Re: TRAINING PROPOSAL.
I would like to thank you for letting We Help cater for your training. After the conversation we had last week on Friday I have outlined a proposal for our workshop program.
Workshop Overview.
The workshop is intended to take two days. The main aim is to help and encourage those taking part to have a deeper understanding of customer service. The participants are expected to:
- Start with ice breaking exercises, self-assessment and setting of goals.
- The second step is role playing of essential factors in customer service. They include; questioning, active listening, and strategies for problem solving.
- Identify and analyze outstanding customer service attitude and behavior.
- Identify and apply the models of conflict negotiation.
- Articulate organizational standard behavior and practices.
- Set goals for further development.
Beginning time will depend on participants’ decision. The program can either start at 8.00 AM and end at 4.00 PM or start at 8.30 AM and end at 4.30 PM. I have attached a proposed agenda for your approval.
Methods
There are a variety of exercises to be used to create and build a customer relationship. They include; case analysis, taped roll-play, peer feedback, and self-assessment. I would also like to visit your place of work for a few hours for observation and assessment. Customized content during the workshop training gives much better quality learning for the employees. This activity will play a significant role in training.
Resources
As we said, the employees will require uninterrupted training period for reviewing the customer services techniques. Since there will be group work among the participants during the period, they will require a group seating. They will need a seating of four two a table and a room enough to accommodate 16 people. Also you mentioned that the room has a laptop, a projector, and a screen. The participants will require writing materials, a USB key, and a flip chart for each table. Also I would like to inform you that will carry along our camera.
Qualifications.
Our facilitators have over 20 years of experience, expertise, and accreditation in business, interpersonal communication and adult education principal.
Costs
The assessment for needs will be carried out free of charge. The costs to be included are; tailoring cost, exercises to be carried out, printing and copying materials, two days interactive facilitation, workshop evaluation sheet and summary, and written recommendation for best practices for your organization. All these add up to $6,000 and the GST.
Once again, thank you for the consideration. Please contact me at your own time about the proposal.