Reflection on Personal Learning
Personally, as a student in the hospitality major, I have significantly appreciated the various concepts and teaching from multiple tutors and reading materials. At the beginning of the course, I used admired to possess knowledge in this industry based on its multiple principles, such as leadership and operations, to maintain customers as well as retaining the workers. As witnessed from multiple topics throughout the course, the lodging industry occurs as one of the competitive sectors in the business world. Furthermore, the industry persists as sensitive to both customers and working staff in which it requires skilled and experienced leaders for its success. Based on the interview material and other topics in the course, I have gained various principles and practices needed in the smooth running of the hotel sector as well as enhancing my career growth and development in this field.
Focusing on the interview conducted with one of the hotel managers, it critically improved and advanced my knowledge of leadership in the lodging industry. From the beginning of the learning process, I existed as a profound thinker, but the information from the interview significantly sharpened and developed personal critical analysis in the hotel industry. Equally, the information provided changed my focus on the background data I possessed from the course material for further research on the same topic. Similarly, the content helped in understanding various concepts of the leadership in the hotel industry, such as skills and experiences required by the leaders for the effective running of daily activities. Such knowledge plays a significant role in my career development as well as better understanding the course. The interview report offered familiarity on different leadership skills required in the lodging industry, such as customer relationships through respect, decision making, and problem-solving. By relating the interview to other materials and topics I encounter in classes, I have possessed a deeper understanding and knowledge of the lodging industry.
The interviews offered a significant comprehension of the various role of the leaders in the hotel industry that impacts personal studies as well as when I start to work after completing my education. My ambitions as one of the best hotel managers highly got influenced by the interviews conducted on the manager of Holliday Inn. As witnessed in the conversations and other topics of the course, leaders must work closely with various stakeholders such as junior workforce, customers, and government agencies for the successful operation of the organizations. As demonstrated by the interview, the hotel manager should play a significant part in motivating the employees to work towards the common goal of satisfying the customers and meeting their expectation, thus retaining them which act as a competitive advantage. On the same note, various topics throughout the course offered acquaintance on diverse methods of keeping employees in the lodging industry, which forms the background of career development. Workforce forms a fundamental part of the hotel industry; hence retaining them would make an individual’s a successful manager as well as the entire firm.
Through reading various topics and other sources like the interviews, I now realized that the hotel industry exists as sensitive and competitive. The reading materials throughout the course have enabled personal understanding of various concepts in this sector, such as leadership skills, operations, and retention of the employees. Besides, the topics offered along with terms of knowledge for the growth and development of personal career objectives. Throughout the course, by accessing and reading different topics and materials, I have improved my skills, experiences, and comprehension of various roles of the hotel managers and their responsibilities in motivating the employees to work towards fulfilling the customers’ expectations. Therefore, such understanding persists as essential on the personal ground as a learner for achieving academic knowledge, skills, goals as well as career objectives.