STANDARDS OF CONSUMER BEHAVIOR
Thank you for considering a career with John’s and Sons’ Company. At John’s and Sons company, we are committed to delivering high-quality service with regards to efficiency, communication, and response time to build a strong consumer relationship and satisfaction. All employees under the customer service department are expected to adhere to the following set of behaviors as the representatives of the company. Kindly examine these standards to decide if you are interested in joining this company to deliver quality service.
Communication
At Johns and Sons’ Company, we believe communication is the key to success. Therefore, we must communicate with our consumers, co-employees, and any other guest in a professional, courteous, and respectful manner. Messages should be relayed with utmost clarity and care. This applies to receive phone calls, giving directions, confidentiality, and customer information. Accordingly, we should pay clear attention to eye contact. Remember, communication is the basis for building strong customer service.
Appearance
We highly value first impressions as they create a lasting impression on our customers. Every employee has the opportunity to give a lasting positive impression. The standard of stressing should convey your respect to both the customer and the employee. While on shift, the customer has high expectations of how we present ourselves. Our appearance must reflect our willingness and readiness to serve our employees in a welcoming, positive, and professional manner.
Customer Service
We believe quality service delivery is at the core of building a positive reputation for our company. Our commitment to our work must reflect; the willingness to make our clients happy and satisfying their expectations (Baturan et al., 2019). To offer quality customer service to our co-workers and our customers, we must respect the customers’ time by taking note of their concerns and issues. Moreover, we will be ready to anticipate their requirements and offer efficient services by simply being the best.
Ownership and Accountability
We pride ourselves on ownership accountability and acting as the owner. Our customers expect to show accountability and ownership. We hold everyone accountable for upholding the company protocols, procedures, and standards of behavior. This applies to how John And Sons’ Company is represented within the society and the community; how we treat our employees and the respect accorded to our employees’ confidentiality and privacy.
Attitude
At John and Sons, we believe in a positive attitude as we are committed to serving our customers. We deal with a wide variety of clients from diverse backgrounds, races, and social positions. Regardless of whatever happens, our customer expects to receive the best customer service (Bugdol, 2018). We believe our employees are individuals with the right attitude aiming to make a smile in the face of our customers.
Commitment to Consumers
At John and Sons Company, we are a family with a common goal. The goal is to serve and drive change to our community and customers. Our co-workers are vital in achieving this goal. Therefore, we must show our commitment and respect for them. We should be accountable to our co-workers because, without them, we are bound to fail. Commitment to our co-employees fosters teamwork and is the foundation for the success of this company.
References
Baturan, D., Grubic-Nesic, L., Vrgovic, P., & Vulic, D. (2019, July). Professional Style of Employee Behaviour at the Novi Sad Fair. In International Joint Conference on Industrial Engineering and Operations Management (pp. 216-224). Springer, Cham.
Bugdol, M. (2018). Discipline and the Selected Manifestations of Employee Behaviour. In A Different Approach to Work Discipline (pp. 135-187). Palgrave Macmillan, Cham.