Job Evaluation: Travel Agency
Travel C:
Travel Manager/consultant Job Description
A travel manager directs, operates, and administers travel programs for clients. These managers work in office settings and make arrangements over the internet and the phone but may be required to visit specific destinations either before or during scheduled trips to prevent or troubleshoot travel issues that arise. Travel managers typically work regular business hours, but sometimes work evenings and weekends to accommodate a client’s needs while they are travelling.
Travel Manager Duties and Responsibilities
- Plan Travel Accommodations and Itineraries
A travel manager’s primary responsibility is to make sure in-house employees or external clients reach their travel destinations on time and with the right accommodations or as required by the clients. This means researching destinations and available services; booking hotels, flights, and car rentals; coordinating activities; and managing documentation.
- Assist with Travel Issues
Issues sometimes arise when travelling. Travel managers help resolve any problems with travel or accommodations by using company resolution protocol and communicating with all relevant parties.
- Evaluate Travel Services
Travel managers do a lot of research to find travel deals and evaluate services to find the best quality for the price. They use this knowledge to enhance future travel experiences for employees or clients.
- Process Travel Documents
These managers spend time to processes travel documents according to the travel needs of clients and company procedures. They verify itineraries, equal payments, document any arising issues, and complete any legal forms as required by law.
- Administer Travel Policies and Budget
Travel managers are often responsible for planning, developing, and implementing a corporate travel policy. They also prepare periodic travel budget reports and work to stay within budget.
Travel Manager/consultant Skills and Qualifications
- Customer service – when travelling, people want assurance that everything is well planned. These managers know how to provide excellent customer service to travellers by assessing their needs, meeting quality standards, and striving for client satisfaction
- Critical thinking – travel managers use logic and reasoning to find the right accommodations at the best prices and to solve any problems that arise
- Management – travel managers are familiar with the principles of management, planning, and resource allocation. They know how to effectively coordinate staff and resources to make travel arrangements and maximize budgets
- Geography – a basic understanding of maps, geography, and famous worldwide destinations is crucial for successful travel planning, as is an interest in sharing information about these places
- Multitasking – these managers juggle multiple planning projects at one time and can take calls while simultaneously typing an email or filling out travel documents. Properly organizing information and making sure bills and receipts are correctly processed is also essential
- Interpersonal skills – travel managers communicate with a wide variety of people from all over the world and are sensitive and accommodating to people with different cultural backgrounds
Qualification
Travel manager is an appropriate career choice for a highly organized person with excellent interpersonal skills. A degree in business administration is often preferred by employers, to show competency in skills like creating budgets and coordinating complex schedules. This office-based job involves researching and booking travel arrangements for clients, including last-minute or large-scale requests; therefore, a diploma in Tours and Travel is also required. Proficiency in a foreign language can be an added advantage.