Employee Attitude

The employees’ attitudes to the customers and the management are changing at different workplaces. The main problem identified in the provided case is the negative attitude towards serving customers and an adverse perception of the administration. One of the causes that have been identified to lead to the situation is the young people’s belief that fast-food jobs are a pastime for their college education and that better jobs are waiting for them after they complete their education (Shaw 151). The belief has been accelerated by the corporate capitalist ideologies whose weaknesses mostly center on the ignorance of social benefit in the different setups. The workers end up prioritizing themselves while reducing what they do for their workplaces. The college students working in such institutions are eager to bait customers by providing them with customer service that gets the latter complaining to the management. The retaliation of the managers is anticipated by the workers who continue to degrade the customer service offered at the establishments and therefore worsening the situation (Shaw 151). The managers are also viewed from a perspective of disdain by the workers. The erosion of morals in today’s society is an in-depth factor that aggravates the situation where the workers are looking for shortcuts to proper customer service, and in the process, end up deliberately not doing vital roles that enhance their relationships with the managers and the customers (Shaw 151). Various remedies have been suggested to alleviate the problem. The most feasible solution to the issue discussed in the case is the introduction of a more recent view of human labor as creative individuals with capacities of transformation rather than an investment. Therefore, the best solution is helping the workers reach their full potential in working while introducing and reinforcing the need to change the attitude of the workers towards social benefit. To deal with degraded ethics at the workplace, organizations need to implement Aristotle’s virtue-based ethical framework. The model believes in the individual focus on applying justice and equity, which will center on the particular employee treatment regarding the workplace scenarios (Kaptein 300). That way, organizations can counteract the spread of inappropriate ethos that continues to affect customer service negatively.