| 4 | Measurement, Analysis, and Knowledge Management | Strength Examples | Opportunity Examples |
| a | How does the organization use data and information to track daily operations, including comparative data?
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Ø Through the strategic planning process
Ø Measurement and selection process Ø Collection, alignment, and correction Ø Organization performance review
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Ø Business plan development
Ø Budget management Ø Improve action-ability Ø Ensure the Cost-effectiveness of a potential solution. |
| b | How does the organization analyze and review your company’s overall performance?
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Ø Through Run-the-business tactical analyses
Ø Through change-the-business strategic analysis. |
Ø Monitoring initiative milestones
Ø Customer satisfaction review Ø Supplier management review |
| c | How does the organization use findings from company performance reviews to identify priorities for continuous improvement and opportunities for innovation?
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Ø Market analysis (comparative and competitive)
Ø Environmental scans of the political climate Ø Historical trends of GG. Ø Anticipated core measures. Ø CTB and RTB performance data |
Ø Regulatory compliance
Ø Customer satisfaction |
| d | How does the organization ensure the quality, security, and availability of company data and information?
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Ø Testing and validation of data
Ø Database backups Ø Computer protocols Ø Providing standard reports. |
Ø Customer satisfaction
Ø Ease of access Ø Quick response time |
| e | How does the organization build and manage organizational knowledge, including sharing internal and external best practices and embedding learning in the way you operate? | Ø Through strategic planning
Ø Performance reviews Ø Product specifications Ø Diverse participation in action plan teams |
Ø Regulatory compliance
Ø Customer satisfaction Ø Effective changes to systems and processes. |
| f | What improvements has the organization made to their measurement, analysis, and knowledge management processes?
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